Consumer Decision-Making
What is the first step in the consumer decision-making process?
Recognise a need/want.
Which type of job usually works around 38 hours per week?
Full-time
Which type has one owner who keeps the profit and makes all decisions?
Sole trader
Name one consumer right in Australia.
Right to safe products; right to accurate information; right to repair/replace/refund; right to fair treatment.
Which category is “to earn money for needs and wants”?
Financial Reason
What factor is being considered when you compare the prices of two products? (Any one factors)
Price/Quality/Advertising/Peer pressure/Ethical Choices/Convenience
Which job has regular hours but fewer than full-time and includes benefits like paid leave?
Part-time
Which type is owned by two or more people who share profit and risk?
Partnership
Name one producer responsibility.
Provide safe/quality goods; advertise honestly; honour warranties; treat all customers fairly/respectfully
Which category is “meeting people and feeling part of a team”?
Social Reason
If your friends all buy the same brand and you follow, which factor influenced your decision?
Peer pressure
Which type of job has no guaranteed hours and no paid leave?
Casual
Which type allows a person to buy the brand and business model from a larger company?
Franchise
If a product has a major fault, what can the consumer ask for?
Repair, refund or replacement
Which category is “learning skills, building confidence, feeling proud”?
Personal Reason
You want a product that arrives tomorrow. Which factor matters most?
Convenience (speed/delivery time).
Why might a student choose a casual job instead of part-time work?
Flexible hours, fits school timetable; can take occasional shifts; often higher hourly rate (loading)
Give one advantage of a franchise for a new business owner.
Brand recognition; training/support; proven business model; supplier deals; marketing help.
An ad is misleading. Which consumer right is affected?
Right to accurate information.
A student chooses a job mainly to gain experience and build confidence. Identify the reason type and explain why.
Personal.
Why: gaining experience and building confidence are personal growth outcomes.
Name two steps in the consumer decision-making process and explain what happens in each.
1. Information search: look up reviews/prices/shops.
2. Evaluate alternatives: compare options by price, quality, ethics, convenience....
Explain one difference between part-time and full-time jobs.
Full-time jobs usually involve around 38 hours per week and include paid annual and sick leave.
Part-time jobs work regular but fewer hours (less than full-time) and get pro-rated leave that matches their hours.
Explain one key difference between a partnership and a franchise.
Partnership: ownership is shared between partners who co-own the business.
Franchise: individual franchisee operates under another company’s brand/system and pays fees/royalties; not co-owners of the parent company.
Give one ethical action a producer can take when making products.
Use recycled/eco materials; reduce waste/packaging; transparent supply chain.
Give one example for each: personal, social, financial reason.
Personal: learn barista skills; feel proud of doing a good job.
Social: make friends at work; be part of a team.
Financial: pay for phone plan; save for shoes.