The Model
This refers to any similar or like situations your client has dealt with in the past that set the rule - or standard - for future actions.
What is past precedent
This law establishes standards for:
•Minimum wage
•overtime
•child labor, and
•recordkeeping requirements.
What is the Fair Labor Standards Act
When your HR Matter is solved this is the area in Sales Force where you enter the final recommendation provided to the client.
What is the comment log
The role of this group is to ensure that Paychex’ risk is mitigated.
What is the legal team
This is the step that requires the HRP to understand the heart of the issue and identify the client's problem.
This is what HRPs include at the end of their HR Matter Template. Client, when the employee provided you with the doctor’s note, he informed you that he needs an accommodation [support]. Last year you allowed another employee to take seven weeks of leave to visit family overseas [past precedent]. Because this employee’s need for leave is based on a work-related injury [research and verification], you should grant the leave of absence and immediately file a workers’ compensation claim [recommendation]. Even though this is covered under WC, both the federal ADA and state FEHA laws require that you engage in the interactive process in order to make reasonable accommodations [research] and denying the request can be deemed as retaliation [support].
What is the recommendation
This law provides eligible employees with the following: up to 12 workweeks of unpaid, job protected leave in a 12-month period for qualifying family and medical reasons, and to handle qualifying exigencies
What is the Family Medical Leave Act
This is the area of Sales Force where you record your progress on a HR Matter and the discussion you have had with your client.
What is the notes section
This resource will enable HR professionals to develop a communication strategy with clients when working through an HR matter.
What is the Communicating Clear Expectations: A Guide to Slowing Clients Down
This is the stage where HRPs dig deeper and ask their clients probing questions to get all of the facts of the situation.
What is VERIFY
This section of the matter template is the diagnosis of the problem the client presented to the HRP.
What are issues to consider
A violation of this law is failure to provide reasonable accommodation to the known physical or mental limitations of a qualified individual with a disability, unless to do so would impose an undue hardship on the operation of your business.
What is the Americans with Disabilities Act
This is when you mark your HR Matter as Coach Involved
What is as soon as you send your HR Matter template to the Coach for review
This job aid is intended as a resource for HR Professionals to help identify HR Matters that do not need to involve a HR Coach or the Legal team in order to deliver an effective recommendation.
What is the Non-Coach vs. Coach Involved Matters document
The seven parts of the Matter Model
What is -
Seek the Work
Verify
Research
Diagnose
Recommend
Close Loop
Follow-Up
These are what the client has to lose or what negative consequences may result from the circumstances
What are risks
This is a change or adjustment to a job or work environment that permits a qualified applicant or employee with a disability to participate in the application process, to perform the essential functions of the position, or to enjoy the benefits and privileges of employment equal to those enjoyed by employees without disabilities.
What is a reasonable accommodation
This is the Sales Force report that HRPs can use to see how many HR Matters they completed in the month.
This resource contains employment laws for all 50 states. Within state topic pages you’ll find links to further resources, like governmental departments, forms, guides, posters, handy resources, and additional reading in the “Additional Resources” and “See Also” boxes.
What is Think HR Comply State Laws
A good recommendation will include these things.
What are high risk matters
An adverse action against an employee or applicant because he or she complained about unlawful discrimination or harassment, or participated in a legal proceeding.
What is retaliation
This flex category should be applied to a Sales Force case when the HRP uses the client Flex data/insights at any time while working the matter.
What is reactive Flex research
This document provides an overview on when and how HRPs can engage in specific HR topics with their ASO and PEO clients.
What is HRP Guidelines