Types of shoppers
Customers that take a while checking the prices by visiting different stores and even online stores
Comparison shoppers
Most common workplace injurys?
Slips trips and falls
When is it an alright time to go to another coustomer
When they look at different produstcs
Mindset that keeps you at the same level you where prior
Fixed mindset :[
A good way to make a nice first impression to a cousomer?
Nonverbal cues!
The type of shoppers that veiw it as a fun occasion
Recreational shoppers
What is a term for intangible goods that people buy?
Services
What is okay language to use in an email?
"Yes I'm happy to help!"
What's the best way to deal with a cousomer when they ask you a question you don't know that answer to?
Admit that you don't know
When is an appropriate time to not help another customer?
When your already helping a customer
The type of shoppers that could be recognized as an innovator by others
Innovation/trendsetter shoppers
What does not count as a product feature
Price
What is a cousomer body language cue?
Someone rolling their eyes when looking around
How to demonstrate that you know what the cousomer has said?
Restate and summerize
After one negative experience, what percent of people won't come back?
50%
A customer that likes a store a lot that they keep returning time and time again
Loyal shoppers
What's the best term for understanding what a speaker is saying?
Active listening
Where do the larger bills go?
Under the cash drawer
What percent of jobs are retail?
20-25%
A majority of retailers are...?
Independently owned!!
The shoppers that are usually the first to buy products
Followers
What percentage of people use a debit or credit card?
80-90%
Type of mindset that helps you grow
Growth mindset :]
What defines quality coustomer service?
Delivering good quality and memorable service
People that are quick to buy something
Impulse shoppers