Compliance
When should required disclosures be presented when establishing a new membership?
At the start
What time do we start closing procedures?
4:45
Scenario: You're a teller and notice your member has $30K in a Share Saving Account.
MMSA
CD
M:CCD
Etc....
Where do we keep the NCUA's Your Insured Funds Brochure?
Top drawer under HOST1 printer
What form is required for a Non-Resident Alien with an ITIN?
W8-BEN
When completing CTR ID entry, what should be selected for second ID?
"No"
You are changing signers for an Association account and notice the profile has a email address. What do you do?
Request the email be removed via MRC
Waive the fee (wire, cashier's check)
What must be verified during onboarding in MORE?
Identity and required disclosures
X2 -- Level 3 - Suspicious Person Alert is now called what?
Unverified Actor Alert
When the alert is present, what is required of the MSR?
What cannot be used as an ID for Non-NFCU cash advances?
Navy Federal cards
X2 -- It's been 7 minutes since Vicki entered the building to do the walk-through. What do you do?
Call Branch
Ask security question
Wrong Answer:
Move to safe haven
Call SF, GPS, AVP
Scenario: New membership is waiting in the lobby (20 min wait).
Offer QR code to start the membership application on their phone
You suspect fraudulent activity from an NFCU employee. What do you do?
Submit a Suspect Fraudulent Activity form on eNet
The disbursement of all letters must be notated in UAD notes for how long?
7 year expiration date
What do you use when verifying Foreign Nationals IDs? (Other than FF Pen!)
Foreign Passport and Identification Guide
Scenario: Someone stating they are a NFCU employee here for a QA visit knocks on the door at 8:40am.
Take their ID
Verify them in the Employee Directory
Scenario: There is 1 teller (the other is in the rr). Multiple members walk in all at once and now there's a line.
Speak with each, ask questions, suggest alternative solutions.
What should you do if vehicle comps are not available?
Submit for second review and note details
Scenario: A prior member closed his account 2 weeks ago due to a divorce with his AD spouse and is no longer within NF's field of membership. Can he reopen his Membership Share Saving account?
Yes, it is within 30 days of closing
What must be done BEFORE starting a loan application?
Read the Credit Bureau Disclosure
What must be done after processing a CA for a NF card in OneView?
Regardless of the amount leave a member-level note with no expiration with the following information:
Scenario: Both tellers are with members, no greeter available nor leader to line break. There are 3 people in line.
Acknowledge the members!
A member sends a wire for $49,980. Is Leader approval necessary?
Yes
Name the 6 Red Flags that would require a Wire Escalation