ClubReady
How do you properly complete a task?
Lead Management
Task
Work it
Positive message/ Voice Mail
What are the six steps?
Introduction
Sourcing
Qualification
Summarization
Invitation
Confirmation
When you Open what should you do?
Turn lights on
turn on system
check emails
check voice mails
Clean (Bathrooms/ Lobby)
What are the days of automation?
Day 1, Day 3,Day 7, Day 14, Day 30, Day 45, Day 60
What is a Open ended question?
- Who/ What/ Why/ How
- Opens dialogue
- Gets the customer
- revels information
- Not a yes or no answer
What should you do during your shift?
Answer phone calls
Club Ready
Spot check
Landry
Make sure all equipment is clean
When do you need to create a task?
Only if you talked to the individual.
What is a closed ended question?
-Is/ Does/ Are
- Basic information
- controls the conversation
- Acknowledgment
- Yes and No answers
How should you answer the phone?
Thank you for calling YogaSix Doylestown This is _____ how may I help you?
What is a lead type?
The stage of sale that the prospect is in
What is a qualifying question?
- Have you practice yoga ? Tell me about it
- Do you have any injuries ?
- Any other activities?
- Do you live in the area?
What should you not do to a customer when they walk in?
Judge them!
How many Task does our automation have?
7
What should you ask EVERYONE?
Do you have any friends or family members that you think would like to join?
REFERRALS REFERRALS REFERRALS!
How should you greet a member or non member ?
The Same! Stand up and great them with enthusiasm and cheer.