Loyalty
The amount of free days an EMC member can apply to one RA
What is 7 days?
For a courtesy Admin Fee refund on a citation that is closed and showing in RFS, I select this option.
What is a Citation FF
I am a detective and I need information about a rental car
What is Law Enforcement?
This option in Greenlight allows for you to make notes or communicate with an airport location when a customer requires a call back
What is QSP (Quality Service Processes)
This is the only mammal capable of true flight.
What is a bat
This process is commonly left incomplete because you have go into finish the process under the "Actions" tab.
What is redeposit?
I would choose this group in CMS to find a citation in Ohio?
What is Group 38?
This helps get access to spinner knobs, petal extensions, seat belt extenders, and more.
What is Mobility?
A customer returned a vehicle and received a letter regarding damages?
What is DRU? (Damage Recovery Unit)
This fruit contains more Vitamin C than oranges.
What is a kiwi
These should be closed out and never left pending in Kobie.
What are Retro Claims?
I would choose this group in CMS to find a citation in Puerto Rico?
What is P1?
This type of call would allow you to transfer to ESC if the caller is the travel planner/customer and the cid is listed on the loyalty account.
What is BA EXT?
This system can be found in Ecars and associated with insurance rentals.
What is ARMS (Automated Rental Management System)
The Eiffel Tower can grow up to 6 inches taller in this season?
What is summer
You can only do this action for the following reasons:
Short Stay Redeposit
1 Point Expiring Rule
What is manual points adjustments?
This department does NOT communicate with customers directly but will help you with Yes/Yes violations disputes given that you have provided proof of error.
What is CS Citations?
"I have emerald club free days that I would like to use at enterprise" What is the quick connect option you would use?
What is EMC Redemption at HC?
This group allows you to join a community that fits your lifestyle and interests such as Multi-cultural, Employee/family, and LGBTQIA+ just to name a few.
What is ERG (Employee Resource Group)?
This animal's fingerprints are so similar to human's that they could taint a crime scene?
What is a koala
For this type of rental, to apply missing credit you must have the customer email you a copy of their final invoice to you to which you would then send to loyalty to apply.
What is an international RA?
This department can handle Yes/Yes violations for ticket copy request AND No/Yes violations assigned in Error
What is Citations 2?
My customer needs to rebook a reservation so they can change the name/loyalty # but the rate is different now what can ESC do to help?
What is Modrate?
This team provides important information regarding the reporting of a Family Medical Leave, Military Leave, Short- and Long-term disability as well as review any reasonable accommodations needed by an employee with a disability.
Who is LOAA (Leave of Absences and Accommodations Team)
This common food item never spoils, and archaeologists have even found it in ancient Egyptian tombs still safe to eat.
What is honey