WMS
What's the free delivery threshold ?
200 EGP
What is the refund duration for credit and debit cards ?
5 to 7 business days
what is the maximum amount can be used to purchase an item with COD ?
EGP 25000
what is the prime annually fees ?
EGP 249
What is the available fulfillment channel?
SSA
FBA
CSBA
MFN (Easy/self ship)
Free Replacement date, As shown on system
Mina is asking about the return policy and you found a CAP banner, what should you do
DO NOT TRANSFER THE CUSTOMER, and inform the CST to our return policy.
Which payment can be combined with GC?
can we use prepaid cards to subscribe in prime membership ?
no
What is the eligible cities for Same Day Delivery?
Metro areas (Cairo , Giza and Qalubiya )
What is the action you have to do if you found that customer's order tracking is updated as (undeliverable) ?
Inform the customer that the package will be returned to seller within (7 days) then he will get refunded
what is the CSBA SLA for returning the item ?
3 days to pickup the item, returned items take 7 days to reach the seller, refunds are automatically issued to the customer within 2 days after the item is delivered to the seller.
COD fees are refundable.
false
What are Prime Benefits ?
Fast, free delivery
Popular films and TV programs
Exclusive deals
Prime Gaming
For MFN (Easy ship) which action you will not need approval from the seller?
Return request within the return window
what us the action you have to take if the customer has 2 DNRs on his account ?
first you have to check if they are shipped from AMZL and then you have to make sure that these 2 packages are within 6 month and on same address then you transfer to SDS
Om Mahmoud contacting us as she need to return her order and after she contacted the seller she doesn't get the response, What should we do ?
In this case we need to wait 48BH after that we will submit A-Z claim and ask the CST to wait 7 days to get the response from A-Z team.
customer is inquiring about unknown charge what should you do if you found a transaction
if customer doesn't recognize the transaction , Report unknown charge (Escalate to Buyer-VCAC)
If the customer cancels Amazon Prime Subscription within the first 14 days, and they have used their delivery benefits on 1item, they will receive a ……… refund.
50%
Michael ordered an order with 250EGP with 2 item one by 100egp and the other 150 egp
he got free delivery on this order
what would happen if he cancelled any item of them before it gets shipped?
He will pay the shipping fees as the order amount will be less than 200EGP
Hossam has reached out to inquire about placing an order for delivery to multiple addresses. The total value of his order is less than 200 EGP. In this case, would Hossam be required to pay two separate shipping fees to facilitate delivery to the multiple addresses?"
No, Hossam will only be charged one shipping fee for the entire order, even though it is delivered to multiple addresses.
Marwan ordered XL shirt but he received L shirt he asked to return the item.
This is MFN self ship item, What is the process?
Contact seller to request the return.
After seller accepts the return he will contact 3p courier to pick up the item (He will send shipping invoice to refund him)
SLA for refund the amount 7 days for the return and 5 BD to the inspection.
Taghreed contacted us as she has GC balance wants to transfer it to her BA, after checking you found we can't transfer her balance to BA.
In this Case what you think the reason for being not able to transfer her balance?
Not refunded from COD order.
She paid from CC and asked us to refund her amount to GC.
Email bought GC.
She used amount from her refunded amount to GC and need to transfer the rest of her balance.
Hadeer ordered a iphone cover by 300EGP on sameday delivery and she's a prime member , would she pay any shipping fees ?
EGP 17.5 for all Prime eligible items for orders below EGP 350
You received a call from a customer inquiring about an order they placed with a value exceeding 200 EGP, which still incurred shipping fees. In your opinion, what could be the reason for these charges?
One of the products the customer added to their cart is not eligible for free shipping because it is sold by a third-party seller. Items from third-party sellers are not eligible for free shipping, even if their total value exceeds 200 SAR.