Enforcement
How many permits can be issued per license plate
What is 14
What is the sequence of numbers and letters that can provide the caller with all the account information?
What is Customer Number
What is the service request type for a pothole located on Airport Road?
What is WINFO
True or False : a dead domestic animal on a regional road is picked up by the Region of Peel
What is False
What is the SEL type for a regular payment in ICON
What is IFCR
After 15 days of the ticket being issued this is now considered a what?
What is An Extension
How are taxes calculated?
What is the Assessed Value x the Tax Residential Rate
What is the service request type for someone calling to advise that swing at the park is broken/damaged
What is PLAYGROUND
What button do we use when we need to have information "pop-up"?
What is F4
What is the SEL code to search for a ticket in ICON
what is IIOXR
True or False: A OMV Mobile Home is being parked on the City street, can we issue a P-Permit for this vehicle (note: this OMV is for recreational purposes)
What is True
Sam has $300 owing in tax charges and $50 owing in P/I charges, if Sam pays $300 how would the funds be allocated.
What is $50 towards P/I and then $250 towards tax charges
Chantelle is calling.. again and doesnt like that she can smell the garbage at the park. She wants this cleaned up. What would be the service request type?
What is PGENERAL
True or False - to report a dead animal on a City street the report can be filed anonymously.
what is False
No CRM
True or False: Residents can park their cars on the apron of their driveway.
What is TRUE
When completing the request for a screening, you notice the ticket is 23 days old, what are the two notes that must be added when completing this request?
What is an interpreter and this is considered an extension
What are the two required verification questions when speaking to the owner of a property who needs to know personal information and they do not have their customer.
What is: The full names of all owners on the account and What is the full and complete mailing address associated to this account
Cinderella has reported that her glass slipper shattered all over the street to park walk way?
What is PODEP
Diowilso has called in reporting she found a dog, what would be the type and sub-type in Chameleon
What is: Stray and Roam
What are the convenience fees for paying a POA ticket, over the phone, online and in person
What is $5.65, $3.39, and free
Lacey notices Dean dancing in the street to Miley Cyrus again, however this time she just can't take the noise. Lacey has been sent the noise tracking package, how many days must Lacey fill in this package before sending it back
What is 14
NO CRM/RESOURCES ALLOWED. HA HA!
True or False: Mr and Mrs Masters have called in because they are worried their daughter Lacey has not paid her property taxes. They would like to know if Lacey paid her August installment amount. They tell you who the account holders are, the mailing address and they have also answered every single additional verification question. Can we give this information to Mr and Mrs Masters?
what is : NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
So what had happened was, Ivan was late coming in from lunch... again and on his walk in he noticed that a tree on the boulevard looked like he had been dead for a while now. How long would it take to get the request actioned?
what is 90 days
It is now 11pm and ACOs are off the road - John Mandarin... has called in reporting that a squirrel is aggressively eating peanuts on his front porch. He is worried that the squirrel may be sick because while it is eating he notices it is foaming out of the mouth. Would this be A) urgent or non-urgent, B) sent to dispatch
What is: urgent, and yes
NO CRM .. HAHA
Lil Wayne has called and is reporting that a truck of lollipops had spilled all along Highway 10 and Sandalwood. Who would be responsible for the clean up and what would the service request type be?
What is the City Roads Department and WODEP