Employee Responsibilities
When can you can post information about your property (Hotel, restaurant etc.) on social media websites?
A) When something funny happens
B) When you are sure that the property allows you to do so
C) When no one famous is involved
You are unable to resolve a complaint:
A) Immediately contact your MOD (manager/supervisor)
B) Challenge the guest to come up with a reasonable compromise
C) Apologize to the guest but explain that there is nothing you can do
After serving food orders to guests, you should check back with the table:
A) only if a guest asks for something
B) after the guests are half-way done with their meal
C) after the guests have had time to eat a few bites of their meal
When loading trays, heavy items should be placed:
A) In the center
B) Near the edges of the tray
C) On the left side of the tray
Wine is usually classified by:
A) according to flavor
B) according to alcohol content
C) according to color
You should appear in your full uniform
A) only when you are doing your assigned duties
B) Whenever your manager is around
C) Whenever you are in a public area of the property
Which of the following is an example of a bloodborne pathogen?
A) Hepatitis B
B) Mumps and German measles
C) Chicken pox
If you suspect the guest is giving you a fake ID, you should:
A) serve the person anyway so he or she doesn't get upset
B) call the police and report the person right away
C) ask for a second ID or ask the person to give his or her address and compare it to the ID
Sidestation items should be restocked:
A) as necessary
B) once per day
C) once per week
Which of the following is true of the kitchen:
A) It is where the staff can relax and be themselves
B) It is the place that guests are most curious about.
C) It is the busiest place in the restaurant, and the place with the highest potential for accidents
You are allowed to call a guest by his or her 1st name
A) Only if the guest has requested that you do so
B) Guests should always be referred to by first name
C) You should never call a guest by his or her first name.
Telephone calls should be answered within how many rings?
A) 1
B) 2
C) 3
As a restaurant employee, you should prepare for potential fire emergencies by:
A) showing guests the locations of emergency exits
B) knowing how to operate the operation's fire extingquishers
C) knowing how many guests are in your assigned section at all times
The two main classes of beer are:
A) light and keg
B) draft and bottled
C) ale and lager
Which of the following questions about the menu should a server be able to answer?
A) Is the item appropriate for someone on heart medication
B) How many calories are in the item
C) What substitutions or omissions may be made
When speaking with a guest, you should:
A) ask questions about the guest's family
B) use the guest's first name to make him or her feel comfortable
C) maintain eye contact throughout the conversation
Which of the following is the best way to deny alcohol service to an intoxicated guest?
A) "I cannot serve you anymore alcohol--- you're drunk."
B) "I'm sorry, but we care about your safety, and I can't serve you anymore alcohol
C) "I'm sorry, but I'm cutting you off. You've already had too much to drink
When placing ice in a glass, you should:
A) scoop the ice with the glass, being careful not to touch the rim of the glass with your fingers
B) use your hands if they are clean
C) use an ice scoop or tongs
Before serving beverages, check to make sure:
A) the garnish is correct
B) the guests are satisfied with their meal
C) the drink has ice in it
Which of the following is an effective upselling technique?
A) Informing guests which meals don't taste that good
B) Making food sound appetizing
C) Only suggesting the most expensive food on the menu
The speed rail is commonly used to hold:
A) condiments
B) bottles of liquor
C) dishware
Which of the following hand washing techniques should you follow?
A) Wash your hands in the same sink used for prepping food
B) Wash your gloved hands as thoroughly as you would wash your bare hands
C) Wash your hands after using the restroom, but not after eating or drinking
Which of the following food preparation techniques involves browning or cooking an item in a small amount of hot fat?
A) Roasting
B) Poaching
C) Sauteing
What should you do to upsell a food or beverage order?
A)Recommend a house specialty or an item you particularly like
B) Quietly wait until the guest decides
C) Suggest the most basic items on your menu. Guests don't like unusual foods or beverages
A guest who complains about his or her meal?
A) is probably complaining just to get something free
B) is doing the restaurant a favor by giving servers a chance to fix the problem
C) should be immediately directed to a supervisor to address the problem