Systems
The system that holds the notes written by MSD staff for all Work and Income clients
CMS (Client Management System)
What does S2P stand for?
Straight 2 Processing
Who is the Unit Manager of YSSU?
Helen Sao
What work stream are we currently learning?
Applications
Who was covering for Terry while he was on leave?
Te Ana
The system that contains notes from MSD staff AND Youth coaches about our youth clients
ART or the Activity Reporting Tool
What does CMS stand for
Client Management Systems
Who is the Manager Youth Provider Support and Partnering?
Sreeram Sridhar, or "Ram"
Which type of application are we focussing on first?
Youth Payment
Who has been at the ministry for 13 years and has been a CPO, Case Manager, and a Manager?
Melissa
The system that we use to grant benefits and create payments
SWIFTT or Social Welfare For Tomorrow Today
What does YSSU Stand for?
Youth Services Support Unit
Who is the Unit Manager for Centralised Services Rotorua?
Terry Rutherford
What is the vital first step we must take when calling a client?
Identify and verify, or ID&V
Where do we evacuate to in the event of a fire?
Footpath on the corner of Whakaue street and Tutanekai Street
The system tool used to calculate entitlement
DREW or Date Rate Entitlement Wizard
What does ICE stand for?
Integrated Communication Environment
Who is the Team Manager Capability for Centralised Services Rotorua and Mangere?
Dene Busby, currently being covered by Ryan Harris
Where is the information regarding the Day1 and Day2 application process found?
In the Excel applications tool
How do you get a footstool, special mouse, special keyboard or special chair paid for by the ministry?
Lodge a STAR report for pain and discomfort
SAL or Student Allowance and Loans
What does FBA stand for?
Family Breakdown Assessment
Who is the Technical Officer based in Rotorua?
Nelly Mohi
How do we make sure we portray a welcoming and friendly presence when we call our clients?
Smile - it makes a difference to your phone call
How do Cap D's measure your functional capability?
Using the 5 pillars - navigation, adaptability, positive client experience, technical process and critical thinking