Disclosures
What disclosures are given to a prospective member?
Rate Sheet, Products & Services Brochure, and IF REQUESTED Funds Availability Disclosure
What does CIP stand for?
Customer Identification Program
What does CTR stand for? When would you submit one and can you tell the member?
Currency Transaction Report – Any Cash Transaction $10,000.01 or more and Yes you can tell the member.
Does your branch have an all clear signal? If yes, and the all clear signal is not given, what are your next steps?
Yes, call the branch private number (DSN) and ask security question. If answered incorrect hang up, do not enter the branch, and call 046763-911 or base police, contact other opening team members. If no answer, call 046763-911 or base police, call Security Force Pensacola, notify your leadership, contact other opening team members for awareness
Who is Navy Federal’s Compliance Officer?
Emily Troncoso
What disclosures are given to a new member with a checking account?
Folder, Rate Sheet, Important Disclosures, Products & Services Brochure, Schedule of Fees & Charges, 91A, Debit Card Disclosure
IF APPLICABLE: Temp Checks and DDNP Form
Name 3 Acceptable forms of ID
U.S. Driver's License, State Issued ID Card, Military ID
A non-member comes in to deposit $5,000 cash into one members account and $9,000 into another members account. Is a CTR required? If so, on who?
Yes, on the non-member
What are BOTH ASG and ZMA's Branch phone numbers?
ASG: 0467636635
ZMA: 0464074934
How many team members must be in the branch at all times?
2 with Exception:
BM & AM can be in the branch alone. Cannot access secured spaces.
If one (TL) in the building when you arrive and the all clear is not set. Please call to commence "All Clear".
What disclosures are given to an existing member opening a new account?
Rate Sheet, Important Disclosures, Schedule of Fees and Charges
IF APPLICABLE: MMSA Disclosure, Jumbo MMSA Disclosures, Temp Checks, DDNP Form, Combined Certificate Disclosures
What are 2 acceptable forms we can accept for a non-NFCU Cash Advance other than a photo ID?
(Matching Address of) Vehicle Registration, Bank Statements, Utility Bills, W-2's
How do you verify multiple deposits in the same business day?
DOT Screen, USD, EJ (Encore)
What are your cash bag limits for...
COB & During Operations?
COB: $13,200
During Operations: $13,200
Where is our Robbery Folder located?
Greeter
What disclosures are given to a new minor membership?
Rate Sheet, Important Disclosures, Schedule of Fees & Charges, 91A, Folder, Youth Welcome Letter, Youth Statement Suppression Letter, Money Management for our Youngest Members, Mobile & Online Banking Disclosure
Where can you locate the ID Guide?
USD & eNet
A member goes to ZMA to deposit $2,000 in cash into their savings account. Later (same day) goes to ASG with $10,000 cash to deposit into their MMSA after selling their car. Is a CTR required?
Yes, a CTR is required
How can you find their previous transaction?
What steps would you take when faced with critical scenarios?
Contact local law enforcement
Notify leadership
If the branch must be evacuated, the green Evacuation Plan Packet MUST be grabbed on the way out of the branch.
What does BSA stand for and what's its purpose?
Bank Secrecy Act – Safeguards the U.S. from money laundering
What disclosures are given to a new member without a checking account?
Rate Sheet, Important Disclosure, Products & Services Brochure, Schedule of Fees & Charges, 91A, Member Folder
Non-Member wants to cash an NFCU check... True or false: We need their thumb print on the check.
FALSE!
Pick 3 of your peers to name one crucial piece of information needed for completing a CTR?
- Cash transaction amount
- Transaction History
- Current or Previous Employment Information
- Beneficiary
- Responding to Red Flags
MSR: Immediately report the threat to a team leader or next senior team member present
Leadership Will:
Close and evacuate - Notify Local Law Enforcement - Report threat to NFCU Security Force Pensacola (850.912.0090) - contact AVP - Submit Abusive Member/ MCT Incident Report
What is the Funds Availability Policy?
Cash and cash like items and the first $225 of the days deposit of other checks will be made available the first business day after the day of deposit. Other checks totaling more than $225 will be made available the second business day after the day of deposit