Analytics
Customer Experience
Competition
Business Model Innovation
Technology
100
90% of the world's information was produced in the last how many years?
2 years
100
How did the Development Bank of Singapore (DBS) enhance the Customer Experience using their product Home360?
"Catching the Customer in the moment of desire"
DBS Home 360 helps users shortlist suitable properties based on affordability and preferred locations, calculates a mortgage, instant valuation and finally, in less than 5 minutes, the customer gets a call from the bank's representative.
100
What's the time taken by an average unicorn to reach a billion-dollar valuation?
According to the World Economic Forum, it roughly takes "4.4 years". In contrast, a typical Fortune 500 company took 20 years to achieve this status
100
______ is a permissioned blockchain digital currency proposed by the American social media company Facebook.
Libra
100
According to TechCrunch, ___% of smartphone users would've made a mobile payment by 2020.
90%
200
Which organization has built an AI platform called Marcel (in collaboration with Microsoft) to connect all 80,000 employees, across 200 disciplines in 130 countries, to provide more seamless communication, collaboration, and anticipation of client needs?
Publicis Groupe unveiled Marcel - named after Publicis Groupe founder Marcel Bleustein-Blanchet - AI-powered innovation that will accelerate transforming the organization from a holding company to a platform.
200
Which is the company that is so obsessed with customer delight, that it clocked the longest ever customer service call ever at 10 hours and 43 minutes?
Zappos: Zappos employee Steven Weinstein, in the retailer's Las Vegas headquarters, holds the record for longest Zappos customer service call.
200
The world's most valuable unicorn is a fintech company with a $150 billion valuation. Name the company.
Ant Financial, affiliate of Alibaba Group.
Innovations:
- Alipay – a mobile wallet and payments app
- Huabei (Ant Credit Pay) - a virtual credit card type of product that facilitates credit payments
- MYbank - a private online bank that lives entirely on the cloud
- Jiebei (Ant Cash Now) - a consumer loan service
- Ant Fortune - a comprehensive wealth management app
- Ant Insurance Services
- Zhima Credit - an independent credit filling and scoring service for individuals
- Ant Financial Cloud - a cloud service for financial institutions
- ZOLOZ - a global biometric-based identity verification platform
200
Uber doesn't own cars, Airbnb doesn't own rooms, Skype doesn't own network towers. What is the essence of their business model?
Aggregation
200
Which company unveiled the first connected racquet?
Babolat one of the leading tennis equipment manufacturers has come up with racquets with computer technology built into the handle. This racquet gathers data through sensors and chips fitted in the handle and provides immediate feedback to the player on how the game can be improved