Task Title
Modify task
If you make a change, what task will be scheduled?
CUST NO Comp Necessary
What is used when an order will be late, and no comp is needed
ezCater, your name, 1-800 number, reason for the call, and order #
What are the requirement when you are leaving a voicemail?
Handle Comp
What task is needed when the customer deserves a discount for their inconvenience?
CA - Unresponsive CP
If CP is unresponsive and the event time is closed for a pending CA?
Confirm Caller Name
What do we confirm at the beginning of the call?
EOR
Name of the request sent by CP via ezManage?
Credit Card Declined
What canned email do we send if this is the first time we are addressing a failed payment with CUST?
“Good afternoon! This is Mary calling from ezCater on a recorded line...”
What is the Opening statement?