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Admissions
Sales Floor
Day to Day
Inventory
Verano Everything
100

What is the first response you should say to every Patient entering the building?

Welcome to ZenLeaf!

100
What should be the first thing checked when Patients steps to counter?

Medical ID

100

How many minutes before or after is allotted for Clock In?

10 Minutes 

100

What are our most promoted Brands?

THE Essence

Savvy

Verano Reserve

On the Rocks

Avexia

100

How many Zenleaf stores occupy Pennsylvania?

Eighteen

200

What are the two required forms of Documentation needed when registering a New Patient?

Medical ID and Drivers License or State Issued ID

200

If the Patient has an Online Order, what should we then ask?

Are then additions or changes to the order, today?
200

If scheduled for 5 hours or more what should you ensure happens?

Clock Out for 30 Minute Break

200

What two Patient Checkout Systems should always correlate? 

MJ Freeway and SWEED

200

What are the names of our two State Retail Operation Leaders and Retail Vice President?

Joseph Kuches

Michael Valhsing

Josh Kudash


300

What are the correct Queuing Orders of Patients and what they do they refer to when checking Patient into MJ Freeway.

Express- Online Order

Services-No Online Order, Needs to talk

Consultation-Needs a Pharmacist Visit

Nursery-Has a Medical Card, but just visiting the site

Other- Possible return, needs to speak to a Manager on Duty

300

When a Patient leave cash on the counter that is intended to be a TIP what should we do?

Ask the Patient to put TIP in designated jar, because the Cameras are watching. 

300
What is the Zenleaf Reward System and Redemption Worth?

200 POINTS - $10 OFF

600 POINTS - $35 OFF

1200 POINTS - $80 OFF

2500 - POINTS $200 OFF

300

Who do we reach out to in all thing inventory related?

Sheree Mitzler

Kristen Kustenbaughter

Kristen Wright

400

What is the correct way to register a Caregiver to a New Patient that has NEVER visited our location?

Ensure CAREGIVER is selected on check in MJ FREEWAY and enter the Caregivers Date of Birth. This will sync the Patients Profile to intial regular registary. 
400

What are the 3 Most Common Terpenes and their intentions?

Mycrene-Pain Control and Inflammation

Caryophollyene- Eurphoria, Creativeness

Limonene- Giddy, Happiness, Good for the Tummy

400
If seeing an exchange of product in the Parking Lot what should you do?

Immediately take the Time and Date and Notify Manager on Duty. Never Police the parking lot or confront any individuals. 

400
If unable to scan a product, what should you do?

Ask and AIC or Manager on Duty to print correct label from MJ Freeway. 

500

What is the manual way to update Caregiver information in a Patient Profile

Scan the Caregiver Card in a Word/Notepad  Document. Copy/Paste first set of numbers following ZPA000 (include 000s) and paste into Patient Profile for State ID. Copy/Paste second set of numbers following ZPB000 (include 000s) and paste into Patient Profile for Medical ID. Top Right SYNC, Then bottom screen SAVE. 
500

What is the Compliant Checkout Process?

All items remain in the basket at all items until confirming with the Patient. A verbal yes or head nod ensures this is the correct product and Scan. Proceed with each product. Retrieve payment. Circle Batch # on Patient Receipt with Given Change.  

500

NAME ALL CLEANING DUTIES

Ensure all Bathroom Supplies are stocked and filled.

Toilets cleaned with necessary supplies. 

Floors are clean of any debris and mopped.

Trash disposed of accordingly.

Soap Dispensers FILLED daily. 

Baseboards and Product free from any dust.

500
What are the requirements when to inspect when bringing in product?

Product Name

Product Size

LOT #

BATCHZ #

Expiration Date

Shipper ID

Dispensary Label