Industry
To complete a form, record, or document without having performed the implied work or without supporting data or evidence is called what?
What is pencil whipping
Which competitor is designed only for the store and not the field. Who also owns Red book?
What is Hotschedules
Do not dive into features/functions with who?
What is above the line executives. VPs or higher
"What I hear you saying is that you don't have visibility into what is happening at a store level. Did I get that right?"
Example of what kind of question?
What is a validating question
Who quotes old vines a lot?
Who is Luke
What are the 3 reasons why there are corporate owned stores?
1. What is the original store
2. What is the best performing stores
3. What is the test stores (test kitchen, new products, and process, new marketing promotions)
What do we not offer that some of our competitors do? (Hint: It doesn't have to do with pricing)
What is scheduling
Check account name, contact name and ______for duplicates in SFDC?
What is email domain name
"Tell me a little bit more about your field team, for example, how often are they in your stores?"
Example of what kind of question?
What is a probing question
Whose forehead itches when they brush their teeth?
Who is Trev
What are the 4 components of Service under the Brand Standards?
1. What is Hospitality
2. What is Friendliness
3. What is Upselling
4. What is Brand Specific
Which competitor can't scale to support large enterprises? (doesn't have hierarchy capabilities, reporting needs, can't share forms across locations)
What is Jolt
What is an outreach specific status that is temporary and needs to be manually updated?
What is a replied status
"Has there ever been a time when one of your restaurants received negative customer feedback due to food quality or cleanliness? Describe the impact this is having on your department."
Example of what kind of question
What is a provoking question
Who is passionate about Publix?
Who is Fins
Which department can we help with documenting discrepancies with vendors, generally in c-stores?
What is marketing
Which 2 competitors are designed for the field?
1. What is iAuditor
2. What is Rizepoint
What are Zenput's 4 differentiators?
1. What is comprehensive/supporting all your processes
2. What is visibility, a complete picture, from the field to your store
3. What is enterprise scale and security
4. What is easy to use
"Please describe the standards you expect out of each of your stores. What is a top priority for you?"
Example of what kind of question?
What is a probing question
Who prefers to speak telepathically?
Who is Jess
What are the 8 Operations centric use cases in which Zenput can help?
1. What is Opening & Closing Checklists
2. What is Line Checks (temp logs)
3. What is Manager Pathing (Figure 8)
4. What is DM Store Visits
5. What is QSC/ Brand Standard Checks
6. What is Pest Walks (HACCP Checks)
7. What is the Eye of the Customer- View of customer experience
8. What is Shift Changes/Pre-Rush Readiness
Which competitor is not built for the industries we serve so they struggle with some industry-specific use cases?
What is GoSpotCheck
what are the 7 reasons why a contact/lead is unqualified in SFDC?
1. What is: not the right person
2. What is: no longer with the company
3. What is: non-sales (wrong title)
4. What is: industry
5. What is: size
6. What is: the wrong use case
7. What is: invalid contact info
"Walk me through your HACCP & Temp Checks"
Example of what kind of question?
What is a process question
Who can earn an extra gold star with if you give them funny socks?
Who is Nick H