Flavors
What are the flavors in a caramel macchiato?
Caramel sauce and vanilla syrup
Greet the customer
How many espresso shots are in a 12 oz latte?
2
What two types of drip coffee do we offer?
Medium and dark roast (House and Sumatra)
What is the first step in making a hot latte?
What are the flavors in a toffee nut?
English toffee and hazelnut
What is the register process when a customer pays with a credit card?
Grab card, hit credit, insert, give iPad for prompts, get iPad back, give card back.
How many pumps of vanilla are in a 16 oz latte?
5
When and where was Ziggis founded?
2004 in Longmont, CO
How do you make a hot matcha latte?
Steam milk, add matcha to cup, pour a little steamed milk to cup, stir vigorously, add rest of milk
What are the three types of chai we have?
Bonus points for naming the sugar free Chai?
Vanilla bee, Spicy, and Original
Bonus: Mountain High Chai
When your busy with a customer and/or making drinks and can't take the order that just got here (cafe or speaker box)?
You put the customer on hold
How many shots of espresso are in a 20 oz latte? How many shots are in a 20 oz americano?
3 and 4
What do you do after you pass the drink out to the cafe or drive thru customer?
Bump order on the KDS
How do you make a gold rush cold brew?
Grab cup and sticker, add cream, add caramel, stir, add cold brew, roll, and pour.
What are the flavors in a turtle?
Caramel, Chocolate, and Butter Pecan
When taking a cafe order what do you not do?
Avoid Eye contact
Avoid conversation
Ignore when they walk up while you are busy
How many pumps of each flavor are in a 20 oz iced fruit punch infusion?
1.5 pumps
What types of burritos do we have?
Bacon, spicy sausage, chorizo, and egg.
How do you make an iced beach bum infusion?
What are the flavors in the Renegade Rush?
Renegade and Rush
JK Almond, Blackberry, Cherry, Vanilla
Why do we want to create conversations with Customers?
To get to know regulars
To make their experience less TRANSACTIONAL
How many pumps of flavor are in a vanilla latte from 12oz - 32 oz?
4, 5, 6, 7, 9
How do you date the following?
- Burritos
- GF Sammies
- Fresh pastries
- Bread slices
6 days, 3 days, 2 days, 3 days
How do you make a frozen mile high twist with an extra espresso shot?
Pull shot of espresso, grab blender, scoop peanut butter, add butterscotch, grab cup and sticker, add ice to cup, pour shot over ice, grab blender and pour in shot while holding back the ice, add premix, add powder, add ice, add lid, blend, pour, whip and drizzle.