Follow EP
When a call with Seb drops, what do we do?
1. Immediately call the Customer back
2. If they don’t answer, add note regarding the disconnection. Send SMS to the Customer confirming your attempt to call back
3. Set call time in 30 minutes and disposition as Call Later
When Seb has digitally opted in to OD, and you call and connect them Live to a PA, what Disposition do you use?
Live Transfer
Who won the Grammy for Best New Artist in 2025?
Chappell Roan
This 2004 movie let us know that "On Wednesdays, we wear pink"?
Mean Girls
Which spice is derived from the Crocus flower and is one of the most expensive spices in the world?
Saffron
When Seb agrees to speak to an agent but they are not available for a Live Transfer at the moment, what do we do?
Offer a Call Later during business hours to connect them to a partner agent (#C2LT). If they decline that offer, only then we can offer a DL
When you connect Seb to both OD and PA, what Disposition do you use?
This band, who's name resembles an aquatic animal, has lead guitarist Trey Anastasio?
Phish
This recent Golden Globe winning actress has starred in the 3 top grossing movies of all time.
Zoe Saldaña
What is the only fruit with seeds on the outside?
Strawberries
When Seb doesn't answer an Appointment Call, what do we do?
1. Send the missed appointment follow up SMS script including a proposed new appointment time
2. Disposition as Unresponsive
a. If Sebastian responds & agrees to the new time, the SC will set a new Call Later appointment
b. If Sebastian does NOT respond, they will remain in the unresponsive follow up cadence
If Sebastian responds through text "I'm not interested", how should we respond, and what Disposition should we use?
Script Doc: "Thank you for letting me know, [Name]. Many sellers find it helpful to explore multiple options when trying to sell their home. There is no obligation to move forward. Since you mentioned you’re not currently interested, how about we connect in a couple of weeks after you have time to think about your options? Does [DATE/TIME] work?"
Disposition of NI-Other, with notes
Michael Jackson's Thriller
When asked if you want to watch this movie, you might respond with "As you wish".
The Princess Bride
What is nori, the traditional wrapping of sushi, made from?
Seaweed
What steps are taken once a Touch 1 case enters your tray?
•Check property status on Zillow.com. If listed through an agency, follow FSBA SOP.
•Identify Licensed or Unlicensed SOP
•Call within 5 minutes of case entering your tray
•If Seb answers, follow appropriate SOP to connect them to their options. If Seb doesn't answer, send T1 SMS and Disposition as Unresponsive
Seb responds through text, "Not right now, but Saturday is probably good." How should we respond and what Disposition should we use?
"Thank you for letting me know! I will plan to reach out Saturday at 1pm ET. Feel free to let me know if another time works better for you!"
Disposition- Call Later
What artist is the only person known to be buried above ground in Jamaica?
Bob Marley
This actor voices iconic characters such as Mufasa and Darth Vader.
James Earl Jones
What is the only food that will never spoil?
Honey
If Seb answers and says they cannot talk right now, what should we do?
1. Offer a Call Later and suggest a time. If they decline, seek to find a time that works.
2. Send SMS confirming time
3. Dispo as CL
When Sebastian responds through text with "I was just looking for an estimate", how should we respond and what Disposition should we use?
"Thank you for letting me know. I'd be happy to give you a call to go over the preliminary estimates with you. Are you free for a call now?"
Unresponsive
Who is the youngest artist to ever win 2 Oscars?
Billie Eilish
This 1980 movie about two brothers in a band set the record at the time for most cars destroyed in a movie.
The Blues Brothers
What is the only U.S. state where coffee beans are grown?
Hawaii