Schedule an Appointment
The details you will review with the patient after scheduling.
What are:
The number of days for refill requests to be compled.
What is 2-3 business days?
The question you ask when sending a TE to make sure the patient receives the call on their preferred phone number.
What is, "Can you please confirm your best contact phone number?”
You will review these 2 tabs in EPIC to check if there's a scheduled appointment.
What are Active Request Tab and Recall Tab
Question you ask to find out if you need to mark the telephone encounter as High Priority for Med Refill and the patient is at home.
What is, "How many days left do you have with your Medication?"
What is, offer to transfer the patient to the specialty office for further communication?
A patients wants to know receive notifications if earlier appointments are available. They should text START to this number.
What is 77061
First step you do if the patient is waiting at the pharmacy for his/her refill.
What is, Attempt to contact Applicable Providers MA?
The smartphrase you will use for patients requesting for test results and the MA/Nurse iis not available to call.
What is, .ptresultrequest?
What is 262-928-5900
Smartphase you use when the refill request is not on file.
What is .refillrequest?
You offer this to a symptomatic patient with a medical question.
What is, offer to schedule an appointment?
The first step you will take if your patient requests for an appointment tomorrow and there's no availability. It's before 5PM.
What is Contact Applicable MA for Approval (refer to: PHMG - Daily Dose.
The name of the Icon in EPIC that you will click to request the refill for medications on file.
What is the Refill Icon?
The steps you take when a patient is calling in regarding forms, and you were able to review previous encounters relevant to the callers request within 2 weeks.
What is, Edit/Addend existing encounter and route to applicable Provider’s Nurse Pool?