Zips Amp
Name one way a customer can earn reward points.
What is purchases OR Spin to Win OR promotions?
This will give you a zero on your QA if not completed.
What is the left side not completed correctly?
The systems used for POS transactions at sites?
What is Sonny's, ICS, and DRB?
Once this is filled out, no refunds will be provided under normal circumstances.
What is a signed membership form?
True or False the Zendesk macros are searchable.
What is true?
The place where you would find usage on a members account.
What is under wash activity?
This helps ensure consistency and accuracy in response across agents.
What are macros?
This system does not allow you to input internal notes.
What is SWW?
This happens if a customer files a dispute with their bank.
What is membership is canceled and refunds are typically not issued?
This is the macro that would be used when the customer cancelled 3 days before their billing date.
What is deny refund cancel policy?
This is where you would see if anything was done on the membership.
What is the comment tab?
This refund reason should be approved by a supervisor before using.
What is one time courtesy?
This systems allows you to see two active memberships in the same place. (one in the POS, one on AMP)
What is the UWC app?
All refunds must be returned to this.
What is the original form of payment?
The macro that would be used when the customer has used the wash after the billing cycle.
What is deny refund usage?
This happens when the default payment method fails.
What is the system will try a different card on file.
Zendesk knowledge articles can be shared across ZIPS, JetBrite, and Rocket Express brands by default.
What is no?
This system shows a picture of the LP when the wash is used.
What is Jetbrite Wash connect?
Name the refund reason the customer claims they continued to be billed after cancelling, there is no Zendesk ticket, error on UWC or no attempt via the app.
What is cancelled at the site?
These sections need to be filled out on the Zips approved macro.
What is amount and credit card number?
The tab where you locate the site locations price group.
What is the location tab?
This determines whether a customer qualifies for promotional pricing applied at the site.
What is new member eligibility?
This system does not show who onboarded the membership.
What is Sonny's?
A Zendesk ticket shows the customer requested cancellation, and the agent successfully processed it. However, the customer continues to be billed with no errors found on the canceled membership. Name the refund reason.
What is duplicate membership?
This new feature allows you to customize your macro.
What is the enhanced tool?