VSC
All-risk coverage with named exclusions. All parts of the vehicle are covered except those specifically excluded.
What is Comprehensive Coverage
GAP stands for....
What is Guaranteed Auto Protection
What is, The Zurich road hazard tire and wheel contract provides coverage in the event of damage to tires and wheels as a result of road hazards such as metal, nails, glass, debris, potholes and more. Road hazard is something that is in the road that is not supposed to be there (example: a pothole shouldn't be there; unless it fell off a truck on the middle of the road, curbs are supposed to be there).
What 5 products come in the big bundle?
What is,
1).Tire & Wheel Protection
2). Alloy Wheel Cosmetic Repair
3). Paintless Dent Repair
4). Windshield Repair
5). Key Protection
The number of model years the car is still considered new
What is: New Vehicles: 0 – 4 model years old (current model year = 0)
Covers parts and components in the following systems: Engine Transmission Transfer case Drive axle
What is Powertrain coverage
The maximum time and mileage for a GAP contract
How much tread needs to be on the existing tires at the time of incident for them to get repaired or replaced?
What is 3/32nds (it's easy to remember when you realize most leases have to be returned with at least 3/32nds as well)
My aluminum wheel has a big, ugly gash that can't be buffed but is still holding air/sealing to the tire. Am I getting a new rim?
What is no.
If the cosmetic damage to the Alloy Wheel cannot be repaired through normal cosmetic repair procedures, the wheel will not be replaced. Service may not be attempted or provided in the event that the certified repair technician determines cosmetic damage to the Alloy Wheel cannot be repaired. Due to aging and variance to the Alloy Wheel color and texture, it is not always possible to match colors or textures to the other Alloy Wheels. Therefore, an exact color or texture match is not guaranteed.
What are the 2 R words that distinguish the main difference in New car coverage vs Used car coverage?
What is replace (for new) vs repair (used)
Rental Reimbursement that comes with VSC
What is Compensation up to $40 per day for a maximum of 10 days or until the vehicle is repaired, whichever occurs first No overnight stay is required
The maximum amount waived is (for used and new)
What is, New Vehicles: The Manufacturer’s Suggested Retail Price (MSRP) or $50,000*, whichever is less. Used Vehicles: The National Automobile Dealers Association (NADA) or equivalent guide, less the actual cash value, or $50,000*, whichever is less.
What are the eligibility requirements
0 – 15 model years old (current and next calendar year = 0)
0 – 200,000 miles (odometer reading as of the date of sale
I have the bundle. I just noticed a dent that I measured at 5 inches in diameter. How do I set up the covered repair?
What is call your local Fox dealership but be aware that paintless dent repair will only cover dents and dings no larger than 4 inches in diameter . In this situation, the customer is on their own for repair.
Zurich Shield is a front end add on. What does that mean and is it different from my other products?
What is, the cost gets added to purchase price upfront as opposed to it being tacked on to the back of the loan (think allowable or capped back end). This is the only product your store is currently selling that is a front end add. All your other products fall to the back end.
Define terms of Trip Interruption Coverage
Your customers will receive reimbursement of restaurant and hotel/motel expenses if the covered vehicle becomes inoperable, and in need of repair when traveling away from home. Breakdown must occur more than 100 miles away from the contract holder’s home Maximum reimbursement of $250 per day for maximum of three days or until the vehicle is repaired, whichever occurs first
There are 8 possible answers. You need at least three to get credit for this answer. If you get them all, you get double.
What vehicles are ineligible for GAP?
1. Not licensed for highway use
2. Used to transport or to tow for hire
3. Used as an emergency or police vehicle
4. Has a branded title, including salvage titles
5. Has less than four wheels
6. Conversion vans, unless converted by the manufacturer or a company provided by the manufacturer
7. Motor homes
8. Has a GVWR greater than 12,500 pounds if financed by Ford Motor Credit Corporation (FMCC).
What does stand alone Tire and Wheel not have that the Bundle gives you?
What is Aluminum Cosmetic Repair
What is covered in the windshield protection that comes in the bundle?
What is repair of chips and cracks less than 6 inches long and less than 1.5 inches in diameter.
(Best practice to tell your customers. Take an immediate picture when it happens)
What is NO. You cannot cancel or return product that has been applied to the car (we can't scrap it off).
0 – 4 model years old (current and next calendar year = 0) 0 – 50,000 miles (odometer reading as of the date of sale) or still within the manufacturer’s basic warranty.
What is new car eligibility for VSC
Why can't you transfer GAP?
While GAP technically protects the customer from paying on a loan where there is no working/existing car, GAP protects the loan it's placed on.
I bought winter tires and rims for my car that has a Tire and Wheel contract on it. Am I still covered?
What is, this is tricky (not really). If you keep them in spec yes. The technical verbiage is:
Zurich’s road hazard tire and wheel coverage is for the original set of tires and wheels at the time of purchase and comparable or like replacements purchased during the term of the contract.
These keys are expensive and Key replacement sounds good. How often can I replace a key?
What is once in every 12 month period (doesn't have to be a calendar year but it has to be 12 months).
During the Term of this Plan there is a maximum of one (1) replacement use per any given twelve (12) month period.
I love the Zurich Shield product as a sales persona and F&I manager but I have very little faith in my prep department. I don't think they're applying it correctly so I am apprehensive to sell it. The Fox way is to protect our customers which is what I am doing. That's okay, right?
What is no. In a perfect world, application would be perfect everywhere, every time. However, our customers are buying the warranty not the application. Think about a vehicle service contract. The piece of paper the customer gets saying they have one is not what they are buying. They are buying the services that come with it. Zurich Shield is no different. Don't build excuses in your head :)