Smart Principles
What principle am I using when I ask myself - is what I am doing to do next safer than what I'm doing now?
Always make it safer
Name the 5 levels of behavior in order from lowest to most concerning
agitated
disruptive
destructive
dangerous
threat of harm
Where should you stand when approaching a disagreement?
Arms length + 10 inches (the arm's length of the person with the longest arms).
When offering choices we should use the following script:
Mr. Jones you do A or B, you chose.
What are the 3 elements of a clear request
1 - positive (telling someone what to do)
2 - Directed
3- Observable
Saying hello and goodbye is using what SMART principle?
Staying One Step Ahead
If a guest is disruptive - what are the 2 interventions staff should use?
360 degree scan
set limits
What are we NOT trying to accomplish through our diffusing techniques?
Problem solving
Using Planned Persistence - If I said "Mr. Jones, please pick up the maker" after Mr. Jones responded, what would my response be?
Mr. Jones, please pick up the marker.
True/False:
When developing a relationship with a new client - it is important for the client to understand who is in charge of the relationship
False
Subject/Environment/Location/Activity/Employee
The Red Behavioral Scale gives us a ________language
common
What 3 things are we trying to accomplish with diffusing techniques?
prevent escalation
separate the individuals
use the least forceful measure (use the lightest touch)
"whoa, please take your shower" is an example of using which keeping a conversation on track skill?
Tactful Interruption
What is the #1 indicator of potential violence?
A history of past violence
What smart principle is: Calling someone by name?
Refocus the attention
On the Lelamond Behavioral Scale Destructive describes an increase in what?
Gross Motor Activity
Name the technique:
1. Approach, stand closer to the victim, and don't say a word
2. Easy, Easy, please look at me:
3. Two people are arguing about the theft of shoes, you say - are you arguing about the game?
1. Do Nothing
2. Calm and Soothing
3. Fake Misunderstanding
As soon as you ____________ you can _________
Creating the expectation of cooperation
2nd Level Messaging Forces staff to do 2 things
1- Interpret Behavior
2- Respond accordingly