Hold Everything!
The amount of a check deposit that must generally be made available for withdrawal on the next business day.
What is $275?
This type of fraud involves fake text messages or emails asking you to click a link or verify account information.
What is smishing or phishing?
These 3 things can not be worn in the branch.
What are Hats, Hoods, and Sunglasses?
2 are required for a withdrawal if you don't know the member.
The primary difference between a credit union and a bank.
What is a credit union is non-profit (or member-owned)?
The maximum number of days a "New Account" exception hold can generally be placed on a check deposit.
What is 9 business days?
This form of fraud involves depositing checks between two financial institutions to cover each other.
What is Kiting?
The best way to prevent a robbery before it happens.
What is "Greet every person immediately/situational awareness"?
The maximum a member can withdraw when systems are completely offline.
What is $100 or $200 with manager approval?
This federal agency insures member accounts at credit unions for up to $250,000.
What is the NCUA?
A hold placed on a deposit requires the credit union to provide this to the member.
What is a written hold notice?
The breaking up of transactions for the purpose of evading the Bank Secrecy Act is called.
What is structuring?
This happens if the all clear signal is not set.
What is Leave the area, call the security officer, wait for the okay to enter or the police.
This includes a Deposit Rate Sheet, Transaction Voucher, Operations Manual and many other items.
What are offline supplies?
What is a dividend?
If a deposit is made on a Saturday, this is the day it is considered received by the credit union for hold purposes.
What is Monday (or the next business day)?
This device can be placed on an ATM or card reader to steal your card number and PIN.
What is a Skimming Device?
During a robbery, this is the most important rule to follow.
What is comply with the robber's demands/Do not resist?
Options for a member who needs $300 in cash?
What is "Use the ATM or get up to $200 with a teller?
The governing body of a credit union, which is composed of volunteers elected by members.
What is the Board of Directors?
The specific dollar threshold that triggers a Large Deposit exception hold.
What is $6,725.00?
This occurs when a scammer gains access to your online banking, changes your credentials and steals funds.
What is an Account Takeover?
If I receive an extortion call I ....
What is throw a tennis ball?
Three things members can do themselves online.
What are "Change their phone number, email or physical address; Make a loan payment; Transfer funds; Use Billpay; or Use Forgot my password option to reset password"?
What is People Helping People?