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You just finished a phone interview with a candidate who had great communication skills, but kept insisting that this job would be perfect because they are SO good at making people smile and have had many customer service jobs. You tried to teach the candidate the difference between sales and customer service, but they weren't getting it. What rejection reason do you use in Greenhouse?
Sales & Ops - Concerns With Candidate Experience
A candidate cancels their interview with the sales manager 10 minutes before it is supposed to start saying that they just got an offer elsewhere. They are currently in the Hiring Manager Interview stage in GH. What stage do you reject them in?
A) Hiring Manager Interview
B) Recruiter Formal Interview
C) Graded Assessment
B: Recruiter Formal Interview
The candidate withdrew (barely) before the hiring manager interview started, so we'll need to move them back to the Recruiter Formal Interview stage before rejecting
You have an approved candidate currently sitting in the Follow Up Phone Call stage with a pre-offer call scheduled for next week. The candidate just emailed you saying that they decided the base pay is too low, so they're no longer interested in the role.
1. What rejection reason do you use?
2. What stage do you reject them in?
3. What details do you include in the GH rejection notes?
1. Sales & Ops - Candidate Not Interested: Compensation
2. Hiring Manager Interview (because a pre-offer call was not completed)
3. Candidate withdrew via email after passing the hiring manager interview/before the pre-offer call was conducted. Copy & paste the email (or note what candidate said)
You're reviewing applications and come across a resume that consists of the candidate's name, number, email. . . and that's it. What do you do?
A) Reject using Sales & Ops - Concerns with Candidate Experience GH rejection reason
B) Send Sales & Ops - Resume Request email template & give them a few days to respond with an updated resume
C) Reject using Sales & Ops - Incomplete Application
B) Send Sales & Ops - Resume Request template & give them a few days to respond with an updated resume.
If they do not respond, we can reject with no additional follow up.
You added a sourced prospect from Indeed to GH today and find a duplicate showing that they failed their hiring manager interview on March 1, 2025. What
A) Reject the prospect in GH using the _________________ rejection reason & ignore the candidate's "interested" response on Indeed -- replying would be awkward.
B) Reject the prospect in GH using the _____________________ rejection reason & send the candidate an Indeed message letting them know that we would love to reconsider them for this position in June as that's when they'll eligible to reapply.
C) Tell the candidate we already filled the position & do nothing with the prospect - it doesn't matter if prospects get cleaned up or not.
B) Reject the prospect in GH using the Sales & Ops - Previously Rejected rejection reason & send the candidate an Indeed message letting them know that we would love to reconsider them for this position in June as that's when they'll be eligible to reapply.
What needs to happen before a candidate is moved from the "Assessment" stage to the "Graded Assessment" stage?
The candidate must PASS the assessment to be moved from "Assessment" to "Graded Assessment"
Which of these are NOT an appropriate rejection to use for a candidate in the Application stage?
A. Sales & Ops - Schedule
B. Sales & Ops - Minimum Age Requirement
C. Sales & Ops - Concerns with Job Skills, Attributes or Competencies
D. Sales & Ops - Candidate Not Interested In: Compensation
A, B, C & D
None of these are appropriate rejection reasons for a candidate in the Application stage because you would need to engage with/talk with the candidate for these to be a reason for rejecting. We should never be making any of these assumptions based on just a resume.
You add a sourced candidate to Greenhouse today and find a duplicate that shows they failed their Initial Phone Screen on March 1, 2025.
1. What rejection reason do you use?
2. What information is most important to include in the rejection notes?
3. What GH email template do you send?
1. Sales & Ops – Previously Rejected In Last 3 Months
2. "Candidate previously rejected on March 1, 2025. Eligible to reapply on or after May 29, 2025."
3. Sales & Ops - Rejected - Previously Rejected
We just filled the last spot in our upcoming sales training class. Leadership announces that we are pausing interviewing for the Inside Sales Representative position until further notice. Which rejection reason do you use for all your active Inside Sales Candidates?
1. CORP - Another Candidate Selected
2. Sales & Ops - Position Filled by Another Candidate
3. Sales & Ops - Pipeline Full
4. Sales & Ops - Role On Hold, Moving to CRM
1. Sales & Ops - Role on Hold, Moving to CRM
We do not ever use Position Filled by Another Candidate for our Inside Sales Representative position or any other "evergreen" roles - even if hiring is paused indefinitely
What are the 3 things you need to do when using the Sales & Ops - Other GH rejection reason?
1. Check to make sure the reason does not match any other rejection reason in GH
2. List details of the reason in GH rejection notes
3. Ask a TA manager to review & approve it
After we click "Reject" in Greenhouse, what are the 3 most important things we need to do before submitting the rejection?
1. Pick the appropriate rejection reason in GH
2. Add GH rejection notes detailing why the candidate was rejected and list the date they will be eligible to reapply
3. Send a rejection email to let the candidate know
You just finished a phone interview and at the end, the candidate started swearing and getting very loud. What rejection do you use?
A) Sales & Ops – Concerns with Job Skills, Attributes or Competencies
B) Sales & Ops - Unprofessional
A) Sales & Ops – Concerns with Job Skills, Attributes or Competencies
We no longer have an "Unprofessional" rejection reason for Sales & Ops because professionalism falls under the target attributes for this position.
You just had a rough RFTF and submitted your scorecard as "Definitely Not." What details do you include in the GH rejection notes section while rejecting the candidate?
Hint: There are two majorly important things that should be noted
1. Note the skills, attributes or competencies the candidate does not have
2. Note the date they will be eligible to reapply
A candidate withdraws 6 minutes prior to the scheduled start time for their interview with a hiring manager. They let you know this is because they just accepted another offer elsewhere.
1. What stage do you reject them in?
2. What GH rejection reason do you use?
1. Recruiter Formal Interview Stage
2. Sales & Ops - Candidate Not Interested: Role or Responsibilities
You're wrapping up a phone interview and the candidate suddenly tells you that they don't think this is going to work out after all -- they wanted a flexible schedule and this feels too restrictive with their current personal obligations. What...
1. Rejection reason do you use?
2. Notes do you add to GH?
3. Email do you send to the candidate?
1. Sales & Ops - Candidate Not Interested: Schedule
2. Detail what the candidate said about the schedule & note that we can reconsider the candidate if their willingness to commit to the schedule changes (even if less than 90 days have passed)
3. Send the candidate a personalized email with your contact info inviting them to reach out if their schedule changes in the future.
When is the only time it's okay to move a candidate from the Engagement stage to the Initial Phone Interview stage?
Move from Engagement to Initial Phone Interview after there is a phone interview scheduled in Greenhouse
You are reviewing applications and come across a well-written resume that has excessive spelling mistakes and grammatical errors. What GH rejection reason do you use?
A: Sales & Ops - Concerns with Candidate Experience
You rejected a candidate a few weeks as Unresponsive because you were unable to reach them to set up a phone interview. They just responded to the rejection email saying that you'd have to be crazy to offer them a cold-calling job. What should you do in Greenhouse now?
1. Update the rejection reason to Sales & Ops - Candidate Not Interested: Role or Responsibilities
2. Add detailed GH rejection notes about about what the candidate said (or copy & paste their email)
1. Stage you will reject them in?
2. Rejection reason you'll use?
3. Most important things to include in your GH rejection notes?
4. Email template you'll send the candidate?
Stage to Reject From: Follow Up Phone Call
Rejection Reason: Sales & Ops – Concerns with job skills, attributes or competencies
GH Rejection Notes: Note that that they failed the follow up call, detail specific reasons why you decided not to offer/candidate's behavior & list when the candidate will be eligible to reapply.
Email Template: Default Candidate Rejection
*** ASK SHAYLA ***
You already verbally offered a candidate awhile ago saying that the start date is likely going to be the summer & we'll be in touch when we can extend a written offer. You call the candidate to officially offer them the June 9 start date. They say they're no longer interested because they decided they can't wait that long to start a new job. What...
1. Stage do you reject them in?
2. Rejection reason do you use?
3. Details do you include in your GH rejection notes?
1. Follow Up Phone Call
2. Sales & Ops - Candidate Not Interested: Timeline
3. Note that you extended them a verbal offer but they declined because the start date was too far away for them to wait.
What is the difference between the Sales & Ops - Location and the Sales & Ops - Candidate Not Interested: Location GH rejection reasons?
Sales & Ops - Location >> Most often used as a default rejection used by GH when the candidate lists a location that we are not approved to hire in. Also used by recruiters manually when they determine the candidate is not in an approved-to-hire location.
Sales & Ops - Candidate Not Interested: Location >> When the candidate has an issue with working from home (or, if applicable, has an issue with the set hybrid/in-office schedule for that role)
Which Greenhouse email template do you send to a non-traditional candidate who was a great fit for the position, but we couldn't offer due to headcount restraints?
Trick question! We don't send a Greenhouse email template. We send a sincere & individualized email and/or call the candidate to update them personally.
You've tried calling, leaving voicemails & emailing a candidate to invite them to a phone interview. They have not responded. What...
1. Stage do you reject them in?
2. Rejection reason do you use?
3. Details do you add to your GH rejection notes?
4. Email template do you send?
1. Engagement
2. Sales & Ops - Unresponsive
3. Detail that you have attempted reaching the candidate multiple times to try to set up a phone interview, but have not heard back.
4. Sales & Ops - Rejection - Two Attempts to Contact
You're wrapping up a phone interview with a candidate. At the end, they tell you that they really want to travel the world as a digital nomad, so since we're not giving them the flexibility to do that, they're not interested. What...
1. Rejection reason do you use?
2. Details do you add as GH rejection notes?
1. Candidate Not Interested: Location
2. Details about candidate's concerns regarding the work-from-home policy
A candidate you're working with does not complete the assessment. You've tried checking in, but haven't heard back from them. What...
1. Stage do you reject them in?
2. Rejection reason do you use?
3. Details do you include in the GH rejection notes?
4. Email do you send?
1. Assessment
2. Sales & Ops - Unresponsive
3. Note that the candidate did not complete the assessment & has been unresponsive to your attempt(s) to check-in.
4. Write a personalized email to the candidate letting them know we have not received their completed assessment or heard back, so we are archiving their application. Let them know how they can reach back out if they are still interested.
***ASK SHAYLA: I've been using my own template in these situations to try to trigger a response back from the candidate, it doesn't look like we have a standard one for this situation in GH.