Resort News
The name and times of the holiday parade
A Christmas Fantasy Parade
3:30 PM
6:30 PM
True or False
When entering additional Guests on the reservation Spell back (by agent or Guest) all new names not found on the profile
True
True or False
We can help a travel agent book their own room
False
These rates are ONLY bookable via DisneyTravelAgents.com
Name the towers at Disneyland Hotel
Adventure, Fantasy & Frontier
Theme Park Reservation
A Park reservation will be required for each day you plan to visit a Theme Park. To enter a Theme Park, each Guest ages 3 and up in your party must have both a Park reservation and valid admission for the same date.
Park reservations may be booked within 180 days of your scheduled arrival date
The name and opening date for a recently remodeled attraction in Adventureland
Adventureland Treehouse 11.10.23
True or False
The proper way to verify guest email
Saying “Your email address is ‘Yourfirstandlastname@yahoo.com’?”
False
KSTO valid dates
A limited-time kids special ticket offer for use between Jan. 8, 2024-March 10, 2024 Valid for children ages 3-9.
Name the Club Level Lounges at both DLH and DGCHS
The Veranda
The E-Ticket
Marketing
Would you like us to use the contact information you provided to send you updates, special offers, and other information from Disney Parks and Resorts businesses and the Walt Disney Family of Companies?
The name of the restaurant opening in Paradise Pier this coming November.
Great Maple
Stress urgency in offering at least one alternate solution if Guest declines sale OR Guest’s initial request is not available:
o Offer courtesy hold (if appropriate) o Attempt to overcome objection
o Offer alternative dates/hotel/room type
If Guest declines all offers, advise that pricing and availability are subject to change
True or False
We do NOT book cast member rooms
False
Cast Members can and should make their hotel reservations online. There is no need to call us to book. However, if you do get a call from a Cast Member, please go ahead and assist them. Be sure to advise that for future reservations all they need to do is log into The HUB and click 'DLR Resort Room Discounts'.
Price of parking at hotels
Self Parking Fee $40 + tax; per vehicle/per night fee will be charged at check-out
Valet Parking Fee $70 + tax; per vehicle/per night fee will be charged at check-out
Park Hopping
Park Hopper Tickets can be used after 11:00 a.m. You may enter either Disneyland Park or Disney California Adventure Park in the morning and then visit the other Park after 11:00 a.m. On days with more limited availability, you may only have the option of visiting a specific Park to start your day, and will then be able to visit the other Park after 11:00 a.m.
Both names of night time holiday entertainment & their show times
World of Color - Season of Light
9:00 PM 10:15 PM
"Believe...In Holiday Magic" Fireworks Spectacular
9:30 PM
Name 3 Disney Visa Perks
True or False
A cast members family member can call to book a F&F offer
False
If the Guest calling is not a Cast Member, we must advise the Guest that the Cast Member must call us or can book online via The Hub
Disneyland Hotel Food Options
2 of 4
Goofy's Kitchen
The Coffee House
Tangaroa Terrace - Casual Island Dining
Trader Sam’s Enchanted Tiki Bar
Travel E Package
"When your package has been paid in full, your travel documents will be fulfilled electronically via a Travel ePackage. Once your reservation is booked, you must go online to link your Travel ePackage to your Disneyland.com account. If you do not have a Disney account, please visit Disneyland.com and create one before attempting to retrieve your Travel ePackage. Please note that Park reservations are subject to availability; you should plan to book your Park reservations as soon as your booking window opens. Four days prior to your scheduled arrival date your Travel ePackage, including tickets and entitlements, will be available for you to download. A reminder email will be sent to you four days prior to your arrival date. The email does not contain your Disneyland Park tickets but gives you a reminder to view and link your tickets to your Disney account.
Please note that Park reservations are subject to availability; you should plan to book your Park reservations as soon as your booking window opens. Four days prior to your scheduled arrival date your Travel ePackage, including tickets and entitlements, will be available for you to download. A reminder email will be sent to you four days prior to your arrival date".
Name the 4 attractions with a holiday overlay
Mater's Jingle Jamboree
"It's a small world" Holiday
Haunted Mansion Holiday
Luigi's Joy to the Whirl
Spiel the room only yield policy
"We have a five (5) day cancel policy at our Resort. You may change your reservation anytime prior to arrival; however your rate may increase. Changes that would cause your rate to increase include: adding nights to extend your stay, deleting room nights to shorten your stay, postponing your reservation to a different date or room type. If you need to cancel your reservation, please do so at least five days prior to your scheduled arrival. Should you cancel within five days of arrival, your deposit of the first nights rate + tax is non-refundable".
Military Room Types
Disney's Grand Californian Hotel and Spa Food Options
2 of 4
Napa Rose
Storytellers Cafe
Hearthstone Lounge
GCH Craftsman Bar & Grill
Modification/Cancellation
Our reservation modification and cancellation policies become effective when payment is applied to your reservation.
There is no penalty for modifications and cancellations performed at least 30 days prior to arrival.
Modifications performed 5-30 days prior to arrival will be subject to no change fee. At 4 days or less prior to arrival your package becomes non-refundable and no modifications can be made
Cancellations performed 5-29 days prior to arrival will be subject to a $200 cancellation fee.
Cancellations performed 4 or fewer days prior to arrival will result in forfeiture of the full package price, including the cost of all Theme Park admission tickets.
Disneyland Resort admission tickets and Park reservation eligibility align with your package travel dates. If you modify your travel dates, you must cancel and rebook any existing Park reservations.
If you cancel your Booking, you must also cancel your Park Reservations prior to 11:59 PM the day before arrival.