Product Knowledge
What Internet package do you need to use Security Suite?
You can use Security Suite at no extra cost with a subscription to ANY level of Spectrum Internet service
I just bought a smartwatch with spectrum mobile. How many months will it be free?
3
Phone Directory Listing
Edit Customer on the task bar
True or False: Essentials includes Locals and Sports channels
False
Who do I have to be transferred to in order to transfer a device from my moms account to my own?
Mobile Repair
What is the Order Reason Code for a Voluntary Disconnect?
HY
What tab(s) are used to enroll a customer in autopay?
Billing and Billing Beta
I'm moving out of the area and I have my forward address, what tool would you use to check if it's serviceable?
GIS Lite Serviceability Check on the NICE toolbar
What is the upload speed on our Gig service?
35 mbps
I just ordered the new Z Fold 4, but it's on backorder. When will I get charged for this device?
Upon shipment.
What 3 codes are you going to need on an order with home phone AND a cable box?
HP Autho, HP Active, Settop CID
What tool can I use to determine if the modem has a signal or has been unplugged?
Scope
If a customer is removing a LOB what retention offer do they qualify for as a final save attempt?
Retention Specialized Offer (Retspec)
What services can you use as a replacement for tv Silver?
HBO, Showtime, Entertainment View
True or False: An active line qualifies for the RET Free Mobile
False
What is the code required so the customer can receive a free mobile.
S Ret Mbl or LZ715
What tool is used to find out what specific channels customer will gain if upgrading to select from essentials?
Spectrum TV Entitlements tool
True or False: A customer with a past due balance of 82.38 can get a promotion added to their account.
False. They would have to pay their past due balance.
What is it called when a customer has 2 internet modems on an account?
Additional Instance of Internet
I'm spending the summer in Colombia this year. How much does it cost to call my sister in Vegas per minute with my spectrum mobile?
$0.04
I have my own modem and a home phone. What code is required for this order?
S No HSD
What is the name of the tool to see how many active devices are on the wifi?
WIN tool
No, home phone and internet aren't bundled on 3.0