Where'd It Go?
Oops!
Kit'ting Started
Rack Up the Rewards
Street Smarts
100
This is the amount of days a customer has to report missing items
What is 14 Days?
100
An image of this is needed in the Saleforce case when the damage is over $100
What are pictures of the damaged items?
100
This it the Buy-in promotion to a new brand
What is a New User Kit (NUK)?
100
This is the amount of points that you earn for each dollar spent (not the SCCC/PLCC)
What is 1 Point?
100
This is the area that displays important messages
What is Annoucements?
200
This document is required in the Saleforce case that shows the customer paid for the missing item
What is an Invoice?
200
What is an RTS tracking?
200
This is the items you must purchase to receive the free/bonus items when purchasing a New User Kit
What are the qualifying items?
200
This is the amount of points earned for each dollar if you are a SalonCentric Credit Card Holder
What is 4 Points?
200
This section provides today's announcements/promotions
What is the Today at a Glance section?
300
An image of this should be in every case about missing items
What is Carrier Tracking image?
300
Damages reported on this report will always get replaced
What is the UPS Exception report?
300
This is the pretty flyer that can be shared with a customer who is interested in purchasing a New User Kit
What is a Sell Sheet?
300
This is where a customer see their ProReward Available Balance
What is the ProRewards Dashboard?
300
This is the tab within the information link for a promotion that stores the file
What is the Related Tab?
400
This is the approval limit for the Client Facing team to process Shortage Claims
What is $100?
400
This is the Salesforce Case Record type used when documenting a Damage claim
What is a Damage/DIF Issue?
400
This is the guide explaining how to place an order for a New User Kit?
What is the NUK Order Guide?
400
This is a way to earn additional ProRewards Points outside of making purchases
What are Challenges and/or Learning Tracks?
400
The is how far out promotions/announcements are posted
What is 2 weeks?
500
Shortages under $100 should be routed/assigned this queue for processing
What is the Credit Processing Queue?
500
Emailing a customer from the Salesforce case allows a customer to respond with these
What are pictures of the damaged items?
500
This is the prepacked kit that contains the free/bonus items
What is a Merch Kit?
500
This is the amount of time it may take for ProRewards to reflect in a customer's account
What is up to 72 hours?
500
This link allows you to see stock levels within the Street Home page
What is Inventory Updates?