Move Money
How much can be transferred per business day per account via ACHO?
$5,000.00
What are the 3 different types of coverage options?
Does Navy Federal offer safe deposit boxes?
NOOOOOOOOOOOOOOOO
Which account requires a minimum balance and what is the amount?
Flagship checking, $1,500.00
How long does it take for a debit card to be shipped via standard mail?
How many cashiers checks per day per account number can a member get free?
2
Can members go into the branch and withdraw funds from the teller?
No
How many counter checks can a member receive per year for all their accounts?
20 counter sheets (5 sheets) per year combined for all accounts
How many type of checking accounts does Navy Federal offer?
Five
How many ways are MSRS and member able to activate a debit card combined?
4
Oneview
Cats
Mob/Olb
Call
What is the amount for M2M that has to proceed with additional high risk procedures before transfer?
more than $1,000 to a recipient whose address differs from the sender's is considered a high-risk M2M transfer, unless the transfer is to a lending product.
What options does members have to enroll into OOPS
Branch, chat, contact center, emessages, online banking, mail/fax
Are authorized users who are non members able to get a cash advance done inside of the branch?
Yes!
Which checking accounts have free ATM rebates?
Active Duty, E checking, Campus Checking, Flagship Checking
After xnegging a debit card, what are the next steps?
Place an 3-year account-level note that includes:
How long does it take to process a request to modify or delete a recurring transfer?
48 Business Hours
What happens after 45 days the OOPS balance is not repaid?
When a member contacts the call center regarding concerns about a branch experience, who is the member supposed to speak with or do?
Warm transfer to Tier 2 assist line
What would make a e-checking become ineligible for that particular checking account?
No qualifying direct deposit
What is the amount that requires tier 2 to be warm transferred for a POS limit increase?
$25K
what are two different ways members can set up recurring transfers via ACH?
Mob/Olb or authorization form
What is the cut off time for an internal transfer to OOPS?
2030 ET
In certain branches, what two countries offer foreign currency?
Japan and Korea
What is one thing all checking accounts have in common?
They all earn dividends,
Is a MSR able to release a POS debit card authorization hold? If so under what circumstance?
If an emergency and needs and exception made to release the hold on POS transaction.
If the member does not have sufficient funds in another account, warm transfer to tier 2