PEOPLE
How are we measuring getting out on-time?
Posting green/red scorecard at the entrance to the bldg
What does OA stand for? why is it important?
order accuracy-- measures how accurately we are sending the right order to the customer
What is LPH? and what does it stand for? what is our goal?
What are ways to improve your LPH?
Stands for lines per hour and is calculated by dividing the number of lines by the total operational hours in the building
OB- 17.3 July; IB 7.52
Control your gap time, start time, break time , EOS
Where is our TM Engagement survey posted?
Can you name any focus area on the plan?
Posted outside the breakroom and on the TVs
3 buckets:1- Improvements are being made by results of the survey 2) my manager supports equality/creating and open and welcoming culture 3) transparent improvements /my opinion matters
Damages: what are 3 ways to prevent damages
3 ways prevent: putaway safely and correctly; packing correctly and loading onto the truck correctly
What is CTO ?
What is it important?
Carton to Order
Measures how efficiently we are packagingand shipping an order
What is our ORI goal?
2.9
What does IA stand for? Why is it important?
Inventory accuracy-- measures our DC storage location accuracy.
What departments make up our support hours?
Maintenance and ICQA
How many Grainger Principles are there?
7
What are the 5 core picking fundamentals?
1- verify correct locations/sku
2- counts at location
3- count at cart (into box/bag)
4- enter correct amount
5- scan correct hu
What is CPL? why is it important?
cost per line-- depicts how much we are spending per order
Bonus--what are the principles?
Start with the Customer, Embrace Curiosity, Act with Intent, Compete with Urgency, Win as a Team, Invest in our success, Do the right thing
What does branch backorder accuracy measure?
Measures if branch backorders are fulfilled error free from our location
What was our 2nd qtr. Medal status?
Bonus Question: what are the metrics we missed?
Bronze
OT/TO/LPH