Bye Bye Tyler
How do you note an account when a customer comes in with service problems?
#Service
True or False
Spartan go cam in an advance data
False
M2m
15 minutes early
What does VLOR stand for?
Verbal Letter of Release
What do you do with disconnect checklists?
Turn them in QA
Nikki sends them up every Monday.
True of False
EID does not have to be ran for addlines
False
When Does EID have to be ran?
Anytime new lines of service is added to existing accounts
BCO
New service
When does a credit check not have to be ran on a BCO
Spouse to Spouse
BCO can take up to how many days to complete?
30
When is ownership taken for BCOS
When they sign the CSA
How many forms of ID to you have to present if you don't have a KY ID?
1
Name 3 of the current promos?
Lenovo tablets for $1
J3, LG K30, SE less than $5
Moto G6 play, Z2 play, Z2 force, 6s less than $10
How does the phobio contest work?
Renewal plus Phobio Trade In on same invoice* = 1 Run
Renewal +Phobio Trade in + accessory on same invoice* = 2 Runs
New Activation + Phobio Trade In on same invoice* = 3 Runs
New Activation + Phobio Trade In + Accessory on same invoice* = Grand Slam (4 Runs)
What steps should be taken when completing a GSX
Make sure that the device has coverage
FMIP is off
Make sure that the ticket is created.