CUSTOMER SERVICE
PROCUREMENT
STOWAGE AND STOREROOM STOCK
100

WHAT IS AN EXAMPLE OF FACE-TO-FACE CUSTOMER SERVICE?

WORK SPACE APPERANCE


100

WHAT IS THE MAXIMUM DOLLAR AMOUNT A SHIP CAN CARRY FOR A ONE MONTH PERIOD?

$102 PER PERSON CONUS

204 PER PERSON OCONUS

100

WHAT IS FIFO AND WHY IS IT IMPORTANT?

FIRST IN FIRST OUT


TO ENSURE FRESHNESS AND PREVENT MERCHANDISE EXPIRATION



200

WHAT ARE THE TWO TYPE OF CUSTOMER SERVICE?

DIRECT AND INDIRECT


200

WHICH REFERENCE CONTAINS GUIDANCE REGARDING PROCUREMENT? 

MERCHANDISING AND STOCKING GUIDE, NEXCOM PUB. 81

200

WHAT IS THE MAXIMUM HEIGHT THAT CANDY CAN BE STACKED AT?

NOT OVER 8FT


300

WHAT IS USED TO PROTECT RECORDS THAT CONTAIN NAMES OR SSNS?

PRIVACY ACT OF 1974


300

WHICH FORM DO YOU USE FOR DELIVERY FROM A COMMERCIAL VENDOR?

DD FORM 1155, ODER FOR SUPPLIES OR SERVICES

300

WHERE MUST FLAMMABLE MERCHANDISE BE KEPT AT?

NAVSEA APPROVED LOCKER


400

A CUSTOMER COMPLAINS THAT A PRODUCT IS SOLD OUT.  HOW DO YOU HANDLE THE SITUATION?

APOLOGIZE TO THE CUSTOMER AND TELL HIM YOU WILL CONTACT THEM ONCE THE PRODUCT ARRIVES.  

400

WHAT IS THE WORKING FILE (WF) 1?

RECEIPT INSPECTOR FILE?


400

AT WHAT TEMPERATURE SHOULD FOOD PRODUCTS BE STORED?

70 DEGRESS

500
WHILE ENTERING PII IN DATABASE, YOU DISCOVER A DOCUMENT IS MISSING.  WHAT SHOULD YOU DO?
NOTIFY YOUR SUPERVISOR


500

WHAT FORM DO YOU USE FOR AN OSO (OTHER SUPPLY OFFICER) TRANSFER

DD FORM 1149, REQUISITTION AND INVOICE/ SHIPPING DOCUMENT  

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