Mail
What time should mail be completed?
6PM
Where are spare keys located?
Key box
What time should the duty phone be picked up and dropped off?
7PM
9AM
Where are spare one cards located?
Back of the key box in envelopes
Name two of Lillie's expectations
Why Are We Here
Community Engagement and the Residential Experience
Communication
Adminsitrative
Organization and Time Management
Self Care
Staff Development and Teamwork
Staff Meetings and 1:1s
What criteria do you enter when logging packages?
Description, parcel type, and tracking number
When issuing a key to a resident, what should you do after pulling the key from the key box?
Verify the key code
Issue the key
What time should duty reports be submitted?
12AM Sunday-Thursday
1AM Friday & Saturday
How long do residents have to return a spare ONECard?
48 hours
When are bulletin boards due?
First Sunday of each month
What do you do with mail if the resident no longer lives on campus?
Return to Sender (Stamp/Write RTS and place in outgoing postal service mail bin)
How much does a core change cost?
$80.00
What's one way to interact with residents during office hours?
Use the We Asked... board
Where should residents go to get a new ONE Card?
Student Services Building (next to ISE)
When emailing residents, you should always do what?
CC Lillie
BCC residents
Where do you check for mail?
Cannon, Nw Castle, Caesar Rodney, Campus Mail Bins
Spare keys are marked with a what?
Black 'X'
If you go into the key box, what should you do immediately after?
Complete the key form
Where do you go in StarRez to issue a spare ONEcard?
Issue resource
As an RA your responsibility is to do what?
Be a resource for residents
Connect them to engagement opportunities
Create a one in a lifetime experience
What do you do if a student receives a package in South Central but lives in George Read?
Email the RHC for that area, cross out the old address and write in the new address, drop in campus mail bin
How long does a resident have with a spare key?
48 hours
What tasks should be completed during the second duty round?
Check fire extinguishers
Remove outdated flyers
How do you know which spare ONEcard to issue?
Check the building code and card number on the front of the ONEcard
Complete this sentence:
"Positive work relationships are required;...
Friendships are optional"