Shipping and Deliveries
How much does shipping cost?
It's Free Shipping.
True or False:
We offer both vegetarian and vegan dishes.
False
Who are the Freshly CEO and the COO.
Michael Wystrach and Carter Comstock
This is the timeline where a customer can request to cancel after their deadline, but before our deadline. aka: the status is “open”.
A program/service which can help set up automation based on needs, e.g order cancellation.
AnswerIQ
Who will be delivering my meals?
FedEx, Axlehire, Ontrac, Lasership and UDS
What Security Key information are needed for Phone?
Caller’s name
Caller must know at least two of the following
Telephone number on account
Delivery address
Last 4 of credit card
Email address on account
How long have you been a user?
The person who paid for the subscription.
What is a loyal customer?
Customers who has 3 paid orders.
This is the program used to answer tickets.
Zendesk
Washington, Idaho and Oregon
What are the Security Key information needed for Chats?
Chatter’s name
Chatter must know at least two of the below:
Telephone number on account
Delivery address
Last 4 of credit card
Email address on account
Who do you need to slack for Severe Food Safety Issues from Sunday to Thursday?
Grace - Sunday to Thursday
If Grace is unavailable, reach out to others on the food safety/escalation list.
True or False:
Do we issue Accommodations on all Cancellation Scenarios?
FALSE
Scenario 3 exception for Loyal customers.
You may use "freshly" as the username and "FreshlyAvocado" as the password for this site.
Freshly Demo Site
What form is used for carrier/delivery issues?
Carrier Escalation Forms
True or False:
We can expedite orders.
FALSE
Our fake CX person on our AIQ cancel Macros.
Polly B
True or False:
We can still cancel a membership even if the orders are skipped.
True
This is where a CX can edit a customer's subscription settings, apply refund/awards and log an issue.
Admin Site Tool
This is the timeline when a customer can request to cancel after our deadline, but before the ship day. aka: the status is “in production”.
Order Cancellation, Scenario 2
What are the 4 types of performance reviews an associate has?
Weekly, monthly, bi-annually and annually.
Anthony Paluzzi
There is a 50% charge for cancellation requests.
FALSE
You may use "freshly" as the username and "FreshlyAvocado" as the password for this site.
Freshly Demo Site