CHIP
ONLINE SERVICES
HANDLING TELEPHONE CALLS
FUN FACTS
100

When did the N8NN go live?

October 1,1988

100

In what year did SSA launch mySocialSecurity?

2012

100

In what manner should CSR's answer the phone?

Professional and Courteous

100

How old is Ravan?

29

200

What does CHIP stand for?

Customer Help Information Program

200

What are online services used for?

Personalized self-service

200

What greeting should you use when answering a telephone call?

Good(morning or afternoon) social security this is

200

What is Ri'Chele's sons name?

Kendall

300

Who uses CHIP to successfully complete a call?

CSR

300

How are CSR's suppose to handle calls?

Accurately, Uniformly, and Efficiently

300

How many seconds should you wait before hanging up if there is no indication of a person on the phone?

30 seconds

300

What is Ri'Chele's zodiac sign

Cancer

400

Where does all the information in CHIP come from?

TSCOG

400

What does TSCOG mean?

Teleservice Center Operating Guide

400

What do you ask for before placing someone on hold?

Permission

400

What high school did Ravan go to?

Fairfield High School

500

What is displayed at the bottom of almost all CHIP action screen?

I&I

500

What website is used for mySocialSecurity?

500

When releasing a calling first, the caller will automatically be transferred to where?

Post call survey

500

Where did Ravan and Ri'Chele work prior to here?

UAB

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