First/Last impressions
What is customer service
Rules
Skills/ Traits
Customer interactions
100

A good first impression is created with this greeting

Hello

100

To find out how to make a customer satisfied you can do this

Find out the customers needs

100

Your customers issues/ questions should always be ___________

Top priority 

100

The capacity to tolerate delay

Patience 

100

Give and example of good body language 

Eye contact, good posture,smile, ect.

200

Always have a _________ with customer

Positive Attitude

200

The more customers that you satisfied the more they will __________

Tell other people about our company (Google reviews)

200

All employees should commit to leaving ___________ at the door

 Own Personal Challenges 

200

Understanding the customers feeling

Empathy

200

Nodding your head and maintaining eye contact while a customer is talking to you is examples of 

Active listening

300

It takes about _________ seconds for someone to make an impression

7

300

Going the extra _______ will always a customer happy

Mile

300

To understand the customer, the most important thing you must learn to do is __________

Listen

300

Listening to the customers and then sharing your info

Communication skills

300

When resolving a customer complaint, make sure that your solution to the customers problem is ___________ to them 

Acceptable/Reasonable 

400

You always want to have a _________ When talking to someone on the phone. 

Smile

400

Its important to make a customer feel _________ when they are talking to you

Listened to /understood

400

You should never __________ with a customer

Argue

400

Eager enjoyment while helping the customer

Enthusiasm 

400

Its extremely important to __________ when greeting a customer and when saying goodbye 

Smile

500

_______ is your customer

Everyone

500

The goal of working in service Companies is to make customer _________

Happy

500

This is the wrong answer when your customer asks you a question

"I don't know"

500

Paying close attention to customers needs

Attentiveness

500

Attentiveness, recognition, personalization, consideration, appreciation, and delight are all way of creating ___________ for our customers 

Memorable experience 

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