Peer Facts
(Blank) has reached a speed of 80 mph while downhill skiing
Who is: Randy
Where would you find info on a Fraud victim statement?
What is: The Credit Bureau Info tab (summary and detail tabs)
What rule fires for a CitiScreening review in CI?
What is: V60000
What screen can we go to to view all notes?
What is: the CIS screen.
What info do we ask for from the customer if they are calling in for an application?
What is: Application ID number, Full name, Last 4 digits of SSN.
(Blank) has a collection of close to 500 shoes.
Who is: Joey Rangel
What shows other accounts and applications on file for the customer?
What is: the Relationships Tab
Where do you put the application number to search for a hit in CitiScreening?
What is: The Unique ID Field
What screen do you use to placed block on an account?
What is: NM SA1
How do we verify a store phone number?
(Blank) not known for kitchen prowess but cooks a mean Tres Leche
Who is: Mather Chaney
Where would you go to add a physical address if there is already a PO BOX on the application? (hint it is a sub tab)
What is: The Application Info, Detail subtab
What kind of CitiScreening alert requires a second reviewer to complete processing of the rule?
What is: Sanctions
Where is the fraud suspend strategy added in FDR?
What is: the NM CR screen
What is the Genpact phone number used for?
What is: Transferring a Spanish speaking customer.
(Blank) called France home for a year.
Who is: Patrick
What tab do you use to send a letter in CI?
What is: The customer correspondence tab.
Where is the 'callback' button located in CI. This button is used when there is a possible match for a Citiscreening hit
What is: The Referrals/Flags Tab
What key can you hit to get back to the top left of screen? This would be used before you type the code for a different screen
What is: the 'Home' key
What is the first thing we have to do when the phone is handed off from one person to another?
What is: Provide DPC (dual party consent)
This call may be monitored and recorded for quality and training purposes.
(Blank) Played volleyball from 6th-12th grade until college and was assistant coach for a high school team as well.
Who is: Michelle
Where can you go in CI to pull up an application if it was closed and you have lost the application reference number?
If a hit does not pull up while searching under 'Ready For Reviewer One' that can we search under for a possible hit.
Hint: this will search ALL hits in citiscreening
What is: All Items
How do you hit f13 in FDR?
What is: Type shift and F1
How often can a customer apply and be approved for a THD Credit account?
What is: every 7 days