Money Orders
Transactions
Cash Handling
Robbery
100

How many hours after being issued can a money order be verified?

48 hours

100

What is required for a check over $100k?

Large Deposit Notification

100

Cash is expected to be counted a minimum of ___ times

3

100

What is the transaction code/string when disbursing cash from the ECR?

VB

200

Required due diligence should be performed by the _____ accepting the OTC deposit

individual

200

When must an approval be obtained when doing a transaction?

Before the transaction is completed
200

Team members must ____their cash drawers and ____ at all times when they step away

Lock

Computers

200

After a robbery the ____ ____ ____ needs to be put up.

Branch Closure Notice

300

Who can make an exception to deposit a non-verified money order?

Branch Manager or AVP Regional

300

What 3 tools do you have to help you evaluate the member relationship?

Deposit Risk Matrix

Check Negotiability Guide

Symitar History& Profile

300

For on-us check cashing over____ additional due diligence must be conducted

$1,000

300

After a robbery the ___ ____ ____ needs to be disbursed to all witnesses.

Robbery Witness Record

400

If cannot verify, which account can it be deposited into and with what hold?

Savings

Exception Hold

400

What should you do before declining a transaction?

Escalate

400

Escalate any transaction suspicious, doubtful or unsure of to _____________

Loss Prevention

400

What dollar amount and denominations should you disburse from the ECR during a robbery?

$1,000

5-100's and 25-20's

500

If an exception is made on a money order what are 4 of the 7 items reviewed?

Account relationship

Familiarity of the member

Dormancy or Gaps in Transaction History

Notes, comments, warnings, or flags on the membership

Length of time the membership or account has been established 

Previous account history, including returned checks and negative balance occurrences

Balance in the other accounts and how long the funds have been on deposit

500

What are the 4 Deposit Risk Evaluation Levels?

Low

Moderate

High Moderate

High

500

You are expected to be ___ ___ in the dual control process.

actively engaged

500

What 3 things should you do or tell when on the phone with 911?

Identify yourself

Stay on the phone

Answer questions about robbery

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