Maintenance
What is the turn around time for a work order? (best practice)
24 hours
What is the minimum requirement for daily Craigslist posts?
Three
What do you get if you score 100% on a secret shop?
$100 and 8 hours PTO
When are Property Inspections due?
10th of each month
How often are commissions required to be submitted?
Monthly
What is the turn time for vacant units?
7 days
At what point is someone considered a prospect?
When they have toured a unit
When do you fill out snow logs?
Every time a service is performed (maintenance or vendor)
When are the next annual unit inspections?
March
How much is a non-emergency bill back per hour?
$50
How often should resident events be held?
Once per month
When are Incident Reports due to RM?
24 hours
How often should vacant units be walked?
Every week
Who is responsible for the posting and oversight of a properties social media and reviews?
Property Manager
What % of PO's must be submitted prior to invoice date?
80%. 90% preferred (come on #ATEAM!)
How many days notice is required for PTO? How many is preferred?
3 & 7
When are the annual unit walk inspections due?
March
How long do you have to complete a Deposit Accounting after move out?
48 hours