B28's/IB14's
Overpayments
Appeals
Robo Calls
Training Approval
100

What is a recheck?

A request for reconsideration of the Monetary

100

What is an overpayment?

Benefits were paid to and received by a claimant to which he/she was not entitled to.

100

Who can file an appeal?

Claimants or employers.

100

What triggers a New Hire ROBO call?

Claimant appearing on the national or state new hire report

100

What is the name of the card that is mailed to the claimant once they are approved?

TB1

200

If the discrepancy with wages are in VUIS what should you attach to the B28?

Social Security Card

200

What screens can be used to detect an overpayment?

04, 07, 13 and W6

200

What are the levels of the appeals process?

First Level, Commission Level and Circuit Court

200

What screens contains New Hire information?

41/42

200

Training hours must be a minimum of how many hours per week?

30

300

The work address on a B28 has to be

A Virginia Address

300

What are the overpayment screens?

09, 14 & 05.

300

What determinations can be appealed?

All determinations can be appealed

300

If the claimant calls the CCC and they have a New Hire Letter, what should you do?

Complete the New Hire form on Omega

300

Who will determine whether or not the training program will be approved?

A&A Deputy

400

What type(s) of proof of wages are acceptable?

1099,W2, Check Stubs, Written Payroll Records from the employer. 

400

What is an IB14?

A request of reconsideration of out of state wages. 

400

How long does the claimant/employer have to file an appeal before it is considered late?

30 days

400

If the New Hire screens only show the corporate or payroll name, what should you do?

Research elsewhere to find the business name

400

What screen is used to check trade act information?

DTRA

500

In what cases would you need to complete an IB14?

If the out of state wages are missing or incorrect. 

500

How are overpayments detected?

Issue settings, Referrals and BPC Cross Match

500

If a claimant has questions regarding their appeal, what should you do?

Transfer the claimant to the Appeals Unit

500

What is the New Hire Directory?

A database that stores information about individuals who have been listed as hired within a given time frame.

500

If a claimant advises you they are in a training program that is WIA approved they should fax/mail a letter of ________________.

Approval and training schedule.

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