Device Programs
The 4 qualifications for a trade in device
Screen & Lcd damage, liquid damage, find my iPhone/ anti-theft feature off, Device powers
the complete 4G LTE connected car solution offered by a wireless provider
Sync UP drive
C2>Devices>Sync UP> Sync UP Drive
Heavy data users, the small minority of customers who use more than a ton of data in a month
Data prioritization
the late payment grace period for Illinois
3 days
C2>Accounts>Collections & Past Due>Late Fees>Late fee & grace period by state
"Sure I can help with that, put me on speakerphone and open the T-Mobile app. I'm about to save you $10 bucks and a whole lotta time!", instead of "No problem, would you like me to show you how to do it on your own?
Payment Arrangement / Making a Payment
if e-Signature authorizations have not been completed T-Mobile sends an email within how many hours from there order date
24 and 48 hours from their order date
C2>Device Programs >E-signatures
Quickly and accurately track up to ten different lines
Family Where
C2>Devices>T-Mobile supported applications>
In locations in the U.S. where we do not yet have network coverage, we currently partner with other networks
domestic data roaming
Account that are ____ days past due aren't eligible for a collection hold unless there is a T-Mobile error that caused the excessive past due delinquency
120+ days
C2>Accounts>Collections & Past Due> Collection Holds
get up to $800 off your next iPhone every two years when you trade in
Forever Upgrade
The estimated time frame for “Out of Stock” equipment
It does not have a fulfillment date and future availability cannot be guaranteed
C2> Device programs> Pre-order & backorder support
It is discontinued and not available to order but Tech Experts can still process exchanges for customers who have the device today
Signal booster
C2>Devices>Coverage Devices>Signal booster setup & help
Can be added effective immediately or future-dated to start up to 30 days in advance and are automatically removed once the data bucket or time period is complete
data pass
MRC is billed and due after the bill cycle is closed
Bill Arrears
C2>Accounts>Billing>Bill Current billing
Should be done at the end of every call
NPS CLOSE! - REMEMBER THIS LIKE YOU REMEMBER TO EAT EVERYDAY!
What 2 credit class under 90 days of tenure must go instore to upgrade
Q and T with less than 90 days tenure
C2>Device Programs>Upgrade orders: care
It is completely normal for a phone to feel hot at times, Any part of the phone that uses power also creates some heat…what are the 3 primary causes
Battery, Processor, & Screen
C2>Devices>Troubleshooting> Hot or Overheating device
Customers activating new lines with using a non-VOLTE or non-LTE capable devices, will experience degraded connectivity or no signal, but they will be able to call 911 in the event of an emergency as of June 16, 2021
LTE/VoLTE Requirement For New Activations
General dispute period from the date the customer received the bill
60 days
C2>Accounts>Billing>Credit & adjustment support> Applying credits & adjustments
The T-Mobile color we love!
Magenta
Replacements can only be processed In-Store for this ACCESSORY!
Screen protector replacement!
C2>Device Programs>Device Protection> Screen
protector replacement: Protection<360>
the screen size for the I phone 13 pro max
6.7-inch all-screen OLED display
C2>Devices>Apple>I phone 13Pro Max
You should not provide to much detail about an outage because it can spread...
misunderstanding and misinformation.
C2>Devices>Network>Network outage advisements
Name 3 Restrictions to balance transfer
Write-off accounts, Prepaid to postpaid or postpaid to prepaid, & Accelerated EIP balances
You can call BRP for a AU to verify the account
false
c2>accounts>Call handling> outbound calls