2021 Significant Accomplishments
This framework helps the team organize and prioritize where we get the most impact on retention
What is the Drive, Learn, Develop framework?
This is the type of self-learning based technology that has promise in impacting PD Retention
What is Artificial Intelligence or AI?
What is the field or operators?
This teammate nerds out on space exploration & usually bores the rest of the HNT with his rants on the final frontier
Who is Nate?
This pilot was the bulk of this team’s work in 2020 and wrapped up in April of 2021
What is the Retention Manager pilot
This new Village tool can add the new ability to identify patients at risk and add decision support through recommended care activities and patient pathways
What is CWOW?
The Transformation lane can help continue to drive adoption of this new technology, which we anticipate will lead to more remote patient engagement & better PD Retention
What is DaVita Care Connect and/or Connected Cyclers?
This teammate often thinks they’re wearing a blue outfit when it’s actually pink
Who is Ade?
This pilot led to a revamp of an existing process after demonstrated a 10% improvement from baseline on 90 day retention
What is the Welcome 2.0 pilot?
This process includes Monthly Ops review, New Tableau Report & an HPM focused training series
What is the retention strategy management process?
This Transformation Team pilot is one example of how our teams can collaborate to measure retention outcomes on new Home interventions
What is Home Treatment Records?
This teammate’s new hobby is becoming a miner for Helium cryptocurrency
Who is Melissa?
This new tool, introduced at the beginning of 2021, allows the users to assess what types of PD losses occur across the Village
What is the PD Loss Tracker?
This quantitative goal is how success of the PD retention management process will be measured
What is driving CMT Utilization and 90 day PET completion to 80%?
This is category is the highest area of PD loss and a topic that all Transformation teammates can help partner to innovate on
What is Psychosocial?
73 inches
What is average height of the PD Retention Team?