General
The process of understanding and sharing meaning
What is communication?
Sense of who you are and how others see you.
What is Self Concept?
Using vocal variations such as volume, rate and pitch.
What is Paralanguage?
Cohesiveness, Commitment and Culture
What are elements of an effective group?
Process of presenting arguments to move, motivate or change your audience.
What is Persuasion?
The five types of communication.
What are Interpersonal, Intrapersonal, Group, Public and Mass?
Deferring your ideas to go along with the group without questioning or expressing opinions.
What is Groupthink?
Gestures meant to support the message they accompany.
What are Illustrator Gestures?
Two types of roles in a group or team.
What are Maintenance and Task?
Aristotle's three elements of Persuasion.
What are Ethos, Pathos, and Logos?
Organized, clear, concise, ethical and respectful.
What are responsibilities of a business communicator?
Avoidance, Supportive Communication and Management of Emotions
What are Conflict Management strategies?
Jargon, Slang and Doublespeak
What are words that can create obstacles or misunderstandings in business communication?
Creativity, Quality Decisions, Engagement, and Increased Information
What are the benefits of Groups/Teams?
Three stages of a persuasive presentation.
What are the Problem/Need, the Solution, and the Call to Action?
Process of telling others personal information about yourself.
What is Self Disclosure?
Eye contact, Focus on the Message, No Interruptions, Clarifying Questions, and Paraphrasing.
What are elements of Active Listening?
Statements that are intended to stay with the audience.
What are Residual Messages?
Autocratic, Laissez-Faire, Conductor, Coach, Technician
What are Leadership Styles?
Two parts of a Persuasive Argument.
What are Evidence and Reasoning?
Differences between Informative, Persuasive and Demonstrative communication.
What are to expand knowledge, to change behaviors through motivation, and to teach how to do something.
The 7 states of the problem solving model.
What are Define the Problem, Analyze the Problem, Establish Criteria, Brainstorm, Select Solution, Implement Solution, and Follow Up?
Simple, Limited in Number, Secondary Focus, and Enhance Audience Understanding and Engagement.
What are Presentation Slides?
Respect participants' time, Facilitate Discussion, and Provide an Agenda.
What are Tips for Conducting a Meeting?
False, misleading, illogical and unsupported evidence.
What are Fallacies?