Segments
How many segments do we have for the 2021 renewal process?
6
How many different payment plans are allowed for Faculty & Staff?
2 - bi-weekly and 3 month plan.
When will renewals launch?
Thursday, February 18th
Which accounts must pay the $35 order charge?
I am a non-renew and would like to reserve my seats for the 2022 season since I'm uncomfortable attending games. Can I receive my deferment deposit back?
No
How many renewal PLO's are there?
When is the final installment due for the 2P bill plan?
Friday, May 14th
When is our deadline?
Friday, March 26th
What is the total of the order and bill plan charge?
$52
I am PIF on my 2021 Season Ticket payment. Am I allowed to reduce my seat quantity?
No
What groups will you be calling?
C&G, TC North and South, TC West & TC GSTH
To place a $100 per seat deferment deposit. Seat location will be held for 2022.
When are we scheduled to call accounts that missed our renewal deadline?
March 29th - April 9th
How many monthly installments are allowed for a TAF payment plan?
5
I am PIF on both my tickets and TAF membership. Am I eligible for a refund on both?
No, you can only receive a refund on tickets. TAF payments will be non-refundable.
True/False: All of your sales campaign groups have CRG's tied to their account.
False
What is our new policy regarding accounts that renew online?
Two-way conversation must be had within 14 days prior to the order date and notes logged in Salesforce.
When will seats be dropped?
April 12th
What accounts will you be allowed to use the re-order and reallocate function?
I am a non-renew and I just paid to renew my 2021 Season Tickets and TAF membership. What needs to occur in order for me to receive a refund on my tickets?
Season is cancelled or we're unable to host fans.
Name the 4 different TAF segments.
When is the deadline for TAF pledges to be paid in full and when CRG payments are due?
TAF - June 30th
CRG - May 1st
When would I need to follow-up with my portfolio that is not assigned to the (5) sales campaigns?
Monday, March 29th
How do you determine if an account is delinquent on their CRG payments?
They've paid less than 75% of their pledge.
What are the two (2) different ways we'll utilize our online seat selection for 2021?
Limited capacity and seat upgrade and relocation process