Services for Seniors
Reconnect
ALL MIXED UP
Mental Health and Addiction Services
ADMIN TASKS
100

Services and programs that allow seniors to age at home with dignity and continuing independence.

What are Community Support Services for Seniors?

100

"A not-for-profit health care provider in

Toronto. We work with people 16+ who are in need of mental health and

addictions supports, including counselling for their loved ones and

caregivers. We support older adults 55+ with a wide range of services from

food delivery to home care, exercise classes, opportunities for social

interaction and more.

What is our Mandate?

100

An objective account documenting an incident that has occurred involving a client, that must be sent to the manager within one business day of the event.

What is a Client Incident Report Form?

100

Services to help to stabilize your health, connect you to the social and healthcare systems, and learn to manage your mental health.

What are Reconnect's Mental Health and Addictions Programs?

100

The document all clients must review and sign prior to participating in any Health and Wellness programming.

What is the Participation Agreement?

200

This program provides supervised social, recreational and therapeutic programming for seniors and adults with disabilities. Through Adult Day Services, people with physical and/or cognitive impairments, including dementia, can access valuable programming that supports their health and overall well-being.


What is the Adult Day Program


200

The method for submitting a request for supports from a Back Office service within the organization

What is the Help Desk?

200
An annual event that all Reconnect Staff and Board Members are invited to attend.

What s the Annual General Meeting or AGM?

200

A heart warming experience with our furry friends. Our dedicated team of trained therapy dogs are here to spread love, joy, and comfort.

What is Dog Therapy?

200

Name the two organizational Service Standards with all new clients.

What is inform them of Reconnect's Privacy and Consent Practice and complete the Health Equity Impact Assessment?

300

This program provides home delivery of nutritious hot meals, frozen meals, and produce boxes for seniors and adults with disabilities. We have options for traditional Ukrainian, Italian, and Canadian meals. The food is delivered by staff or volunteers who also check on clients’ safety and well-being. 

What is Meals on Wheels

300

The name of the new payroll system?  

What is "Workday".

300

A Reconnect program that offers individual counselling and peer support groups to caregivers of individuals living with mental health or addiction issues.

What is FAME?

300

The objective of this workshop is for clients to use theatre techniques to explore their imaginations, express our emotions differently, and have fun. No need to have theatrical experience.

What is Drama Therapy?

300

Expectation for maximum number of days to complete a progress note.

What is three?

400

This program provides door-to-door assisted rides to people with mobility issues due to age or disability. Our program is a part of Toronto Ride, a collaborative partnership of thirteen not-for-profit seniors’ services agencies. 

What is Transportation Service

400
A confidential service available for all Reconnect Staff that provides access to individual and couples support, 24-hrs / day, year-round

What is the Employee EAP Service?

400

Practical strategies and ideas aimed at reducing the negative consequences associated with drug use without necessarily requiring people who use substances to abstaining or stop.

What is Harm Reduction?


400

The program helps adults 55+ who struggle with addictions that impact their daily lives.

What is COPA? (Community Outreach Programs in Addictions)

400

The document that must be completed and submitted to the manager when a change is required from the Finance Department.

What is a Request for Payroll Adjustment Form?

500

The multidisciplinary team that serves older adults experiencing serious mental health concerns, combined with other physical and/or cognitive health problems associated with aging. 

What is the Psychogeriatric Assertive Community Treatment Team (PG-ACT)

500

This program offers social, recreational, and exercise-based programming that is available to anyone receiving services at Reconnect.  Programming is offered both virtually and in-person. 

What are the Health and Wellness Services?

500

Technique developed for clients with emotional dysregulation using individual 1:1 coaching and group skills training classes to help people learn and use new skills and strategies to develop a life that they experience as worth living.

What is Dialectical Behaviour Therapy (DBT)?

500

An on-call mobile crisis service for older adults (65+) with addictions issues or mental illness. That will meet with the senior in crisis within 24-48 hours, either in their home or in their local community. Short-term crisis response is available 365 days a year from 9am to 5pm.

What is Crisis Outreach Services for Seniors (COSS)?

500

The  standardized, comprehensive tool used in home and community care to evaluate the health, functional, and social needs of older adults and disabled individuals, helping providers offer tailored, independent living support through core questions and optional supplements (Functional, Mental Health, etc.). It's designed to track needs across care settings, identify early decline, and support person-centered care planning with input from the individual and caregiver.

What is the RAI CHA (Residential/ Community Health Assessment)? 

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