Why Continuously Improve?
Implementing a change to make it easier for the policyholder,
What is a better Customer Experience?
What is an opportunity?
Facts that are measurable and specific.
Canceling a policy and renewal
What is automated renewal cancellations
Define the problem
Think impact on performance
Changing the way we process NY UW holds
What will improve our working environment
What describes an opportunity
What is where, when and how often it occurs
Customers would have to call back to prepay
What is now we can take payments ahead
Understand the current condition
Think 'break down' the problem
Getting rid of an obstacle that is stopping us from efficiently doing our job
What is to think differently and challenge what always been done?
Is the opportunity statement an opinion?
What is keeping to the facts
Billing reinstatments
What is now CBS now flags force reinstatments
Describe the target state and expected benefits
Think 'desired outcome'
All of this cortributes to providing a better employee experience.
Why should we make things betters with CI tickets
Is the opportunity statement include how to solve?
What is not jumping to conclusions just stating the facts
AOR licensing information
Now under the Agents highlighted information you'll see the states that they are licensed in
Develop and select possible solutions
Think solutions that eliminate causality