All About Them Values
Our Clients' success is our success. We bring urgency, passion, and discipline to making improvements for our clients.
What is 'Clients are Partners'?
This is the SLA for email acknowledgments.
What is 4 hours?
Website for finding information on Internal employees such as Birthdays, Anniversaries, and Job titles
What is Pingboard?
Large ME Client that is terminating contract at the end of 2024
Who is AlohaCare?
Guidelines for Minimum wage, Overtime, Child Labor and Recordkeeping are governed by this.
What is FLSA, Fair Labor Standards Act?
Hashtag#. We seek to be continuous learners at Proservice
What is 'We Learn'?
This is the one KPI that we are consistently Super Green in.
What is Calls Abandoned?
This is where you can check who is Available on queue for any given team
What is Omni- Supervisor?
Two clients that just had their final pay date in UltiPro this week.
Who is Taniokas, Hoola, Arc of Maui County, Koolina, Hiipaka? (Also acceptable: Parker Schools)
This team is responsible for J1/F1 Visa setup, when clients change business type (SCorp, LLC), W2 corrections and Multi State setup.
Who is the Payroll Compliance team?
We strive to be the best we can be, through our individual efforts and collectively as a team.
What is 'Play for Keeps'?
We contribute to the company's goals by maintaining ____ % of Satisfied and Delighted Clients
What is 80% Satisfied and Delighted Client Sentiment?
We have offices across these 4 islands
What is O'ahu, Kaua'i, Maui and Hawai'i (Big Island)?
One of the first credit unions in the Territory of Hawaii.
Who is Honolulu Federal Credit Union?
Salaried Employees that are exempt to the Minimum Salary Requirement include these groups of positions..
Who are Business owners, Computer professionals, Teachers, Law or Medicine practice, Outside Sales employees?
R-E-S-P-E-C-T FIND OUT WHAT IT MEANS TO ME; it means a lot so we are present and engaged in team settings.
What is 'Friends, Romans, Countrymen, Lend Me Your Ears'?
The maximum number of Aged cases that we can have before we are red for our Lingering Cases metric.
What is 29 Aged cases?
The slack channel to raise awareness faster; if you see something that causes concern, let people know so they can get in front of it.
What is see_something_say_something channel?
Laulima has 4 clients under Needs Review; one of them is _____
Who is Maunalani Nursing Center, Honpa Betsuin, PHAM, Idea Food Services?
Two differences between an HRO and a PEO client.
What is having their own FEIN number for tax reporting, what is client being employer of record and work site employer (PEO is only work site employer), what is a bundled solution vs a la carte services, what is receiving a 941 vs Pay Register?
Emoji and slack channel created to celebrate our team's wins.
What is Laulima-toots?
The reason why we track/measure all cases due at the end of each day.
What is because every case that comes in is a client request waiting on an answer. What is setting due dates realistically with Client and follow up with client by Due date so they always know where the work stands?
This filter view is where you can see initial response time needed on an incoming case to be responded to within 4 hours.
What is SLA- Target First Response Time filter view?
The newest Open ACE on Laulima is with this client
Who is Hui Ku?
The new minimum annual salary for Exempt employees as of January 1, 2025
What is $58,656?