USD/Trouble shooting
What are the status codes for in USD
Available
Inspire OB Task
after call work
meeting
coaching session
training
lunch
break
away from desk
system down
out of office
Available no ACD
Radio, Social Media, Tv
What is the Internet Requirements for employees?
Minimum Download Speed: 20Mbps(or higher)
Minimum Upload Speed:5Mbps(or higher)
What does it say in the clinic notes?
INFO GUIDE ATTATCHED
Do we need to create a follow up?
Yes, for 2 weeks.
Where is the new button located?
Above the call script.
What percentage of patients return for advanced tuning?
15-20%
How many ANA (agent no answer) can you have in a week before a supervisor/manager talk to you?
3 or more
What can we do if the patient doesn't have an email to send the info guide?
Collect the patients full mailing address and escalate in USD.
Would we give the patients any numbers?
Yes, the fax number of the clinic.
What is the name of the logs we need to email Leadership when we receive a Fatal Error?
Diagnostics Logs
What are the four main insurance types?
Commercial (Individual or Employer Coverage)
Medicare/ Medicare Advantage
Medicaid
Veterans & Active Military
To qualify for the remote office setting advisor must meet what of the following?
90% or better monthly road maps
90% or better attendance
10 second average speed of answer.
must meet speed requirements etc.
True or False
Do we need to create a 2 week follow up for Information Guides?
False, The system does the 2 week follow up for you.
Should we call/email the clinic?
Not unless they've already sent the referral to the clinic.
True or False
We should restart our computer when we go ANA?
False
What are the 3 sleep apnea severity types & levels?
Mild- AHI 15-30
Moderate- AHI 15-30
Severe- AHI 30+
True or false
Work from home can use Wifi
False all must be hardwired if not able to then you would be logged out of office and asked to return back on site till further notice.
If the patient does not have the required documents, what is the next step?
Confirm their email address and send them the Info Guide.
How do you know if a clinic requires a referral?
Check the clinic notes.
What are the reprovisioning steps?
Logout of USD
Right-click on provision
Select Next
Click on Configure settings
Select Next
Select PANGP
Select Next then Finish
Log back into USD
What are the risks of untreated OSA?
Vehicle & workplace accidents
Worsening mood & memory
High blood pressure
Irregular heart rhythms
Stroke
Heart attack
what equipment must you have to work from home?
2 computer monitors
1 laptop
headset
Dock stations
Mouse
Keyboard
ethernet cord
dock stations charger
TRUE OR FALSE
In order to bypass (INFO GUIDE BUG) this error, we need to select “Send Information Guide Email”->”Yes-They have required documents” even though they actually don’t have a referral. We also want to make sure we are letting the patient know they need a referral prior to scheduling and that we are creating a follow up in two weeks.
True
What is the name of the insurance company that automatically requires a referral in these certain centers in the state of California, and Virginia
Kaiser.
If you have a Kaiser plan and are interested in seeing if Inspire is right for you, request a referral from your current sleep physician and send it to the Kaiser physician listed on InspireSleep.com.