RSA
BC Hydro does allow the desktop version of RSA token. True or False
False
The mandatory template (for lost/stolen asset) must be attached to ALL incident records that you will create. True or False
True
What kind of assets / devices are covered under the BC Hydro missing procedure?
What is the radius profile in RSA for Citrix only access type?
None
If a user receives an email from the AS3 - IT Security App Support team when their hard token is due to expire, what should the user do?
Users can submit a request to continue to use the hard token or to discontinue use.
What section in the mandatory template you have to fill out for stolen corporate phone?
Incident Details, Phone Details & Mitigation Actions, Other and Table: Data Inventory
What is the recommended way on accessing BC Hydro Citrix for contractors?
By accessing citrix via web browser instead of Citrix workspace app.
What is the Java command to generate the QR code image for Iphone?
java -jar D:\TokenConverter310\TokenConverter.jar Example_Filename.sdtid -ios -qr -o QRcode_Filename.jpeg
For lost a NERC VPN token, where will you route the ticket?
Route a ticket to IS3 - IT Security Infrastructure
How can you set up Citrix icons as desktop shortcuts?
1. Right click on the Citrix logo and select "Advanced Preferences"
2. Select "Shortcuts and Reconnect"
3. Check mark "Show Applications on Desktop"
4.Press "OK" and "YES" on the restart prompt
In order to have your shortcut displayed via your desktop, make sure to apply them in your favorites tab.
W/o looking into your notes/KB, how can you generate a new SDTID file for the re-activation of the user's soft token?
> Under Assigned SecureID Tokens, select the user's token.
> Select the drop-down arrow beside Edit, then click Distribute.
> Select Software Token Profile > then confirm binding ID
> Scroll to the bottom of the Distribute Software Token window and select No Password.
>Click the Save and Distribute.
>Download the Software_Tokens.zip file to your desktop, extract the SDTID file from the zip file, and email the file to the user
Without checking your notes /KB - Provide the 3 steps on handling a lost/stolen device.
Step One: Obtain Required Information ( details of the issue)
Step Two: Provide Instructions to the User ( Report the issue to their Manager and contact BCH Security Command Center) and file police report if stolen
Step Three: Ticket Assignments ( create tickets and route it to the appropriate groups
If user receive an error that says: VPN client driver has encountered an error
What will you do to resolve the issue?