Six Sigma DMAIC
Fishbone diagram, data analysis, hypothesis testing
What are tools in the analyze phase?
What is the data collection plan?
Update documentation, training, and communication. Communicate results, and transfer learnings
What is an output of the control phase?
A mindset that can be learned as a skill or habit to proactively shape the world around us
What is problem solving?
Must be critical to customer's perception, measurable and a specification can be generated.
What is a CTQ (critical to quality)?
233 DPMO
What is a 5 sigma process?
Tool used to anticipate potential issues and take countermeasures when possible
What is a PPA (Potential Problem Analysis) or FMEA?
Tool to ensure that information is shared (who receives it, how it's shared, how often..)
What is a communication plan?
Mean and Standard Deviation
What are the statistics you need to create a bell shaped curve (normal) curve?
A visual tool that organizes language data into related groups.
What is an affinity diagram?
Focus the improvement by gathering information on the current state of the process
What is the measure phase goal?
Tool to link inputs to Voice of customer or Voice of business requirements. Prioritizes Inputs
What is the C&E matrix?
A communication, demonstration, and test or interview
What are elements of effective training?
Chart used to monitor processes on an ongoing basis to ensure that improvements are maintained
Making sure that the important elements of a process are performed consistently in the best known way
What is standardization?
Identified through a six sigma project to reduce variation in the y (result)
What are critical X's (inputs)?
A tool that helps the team manage change and understand what groups are supportive and which need more support to get on board
What is a commitment scale?
Tool used to sustain improvements by stating which inputs should be monitored long term and what to do if they are found out of control
What is a control plan?
The method to determine if there is a statistically significant difference after a process change
What is hypothesis testing?
Type of variation you should NOT start a DMAIC project for
What is special cause variation?
Bill Smith (Motorola)
Who is the first person/company to publicize Six Sigma DMAIC?
What is to detail your problem statement?
Follow your plan, collect "after" data, run hypothesis tests, Evaluate
What are the steps to confirm improvements?
Percent of the tolerance (specification) that is taken by measurement variation
What is the P/T ratio?
Helps generate the charter, resolves obstacles and ensures project progress
Who is the team sponsor?