QCC
These are what key holders are looking for when they are completing opening procedures on the EXTERIOR of the building.
signs of forced entry
Explain what it means when a member is structuring their funds
when members break up funds into smaller transactions for the purpose of evading a CTR
What MUST we document when a member picks up a cashiers check OVER $3k after they ordered it online?
Two forms of identification
What kind of documentation can a member use for proof of address?
• Voter’s Registration Card
• Paystub (within past 2 months)
• Unexpired Vehicle Registration
• Insurance Documents (All types)
• Bank Statement (within past 2 months)
• Local/State/Federal Tax Documents
• Utility Bill (within past 2 months)
• W2 from Most Recent Tax Year
If someone walks into the branch and is interested in opening an account, PER QCC, what MUST we give them?
current rate sheet and products/services brochure
What was BSA put in place to prevent?
Money Laundering & Terrorist Financing
This should be notated when a member asks for their credit card to be delivered to the branch
branch address
Where is our emergency meeting place?
Brown dumpster in parking lot
This is the MAX amount the branch can hold.
$625k
What report we would file when we suspect abuse of an elder?
Elder Abuse & At Risk Persons Coupon
What should always happen BEFORE you place the required note for removing an account out of back office? (CIP)
Send to leadership for review
Where can you find the Outage Folder?
Behind Teller-3rd Drawer down
What type of membership needs these items:
Welcome Letter
Statement Suppression
Youth Membership
What does BSA stand for?
Bank Secrecy Act
True or False: A MSR HAS to place a note when a level 3 alert (Unknown Address) is being removed?
True
We should be notating the following:
-Time frame (30days)
-Member is in good standing with NFCU
-If J/O was on account they are present and give approval for that account to be reopened
Name 3 instances where we should use the fraud fighter pen.
checking any photo identification, savings bonds and currency
This event led to the USA Patriot Act
9-11
If someone finds a NFCU debit card in the ATM machine and turns it into us, what do we notate?
What is the teller drawer limit?
Business Hours?
After Hours?
2750 & 250