Quality and Safety
The 2000 report by the Institute of Medicine (now National Academy of Medicine) which first identified the high amount of medical errors in the US healthcare system.
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To Err is Human (IOM, 2000)
This is a written plan of action that anticipates the future so that an organization can adapt and survive in a changing and competitive environment
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Strategic Plan
What document directs that the “nurse, in all roles and settings, advances the profession through research and scholarly inquiry, professional standards development, and the generation of both nursing and health policy.”
The Code of Ethics for Nurses (ANA, 2015, p. 27)
The Decision-Making Format includes a series of questions to:
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Listening without judgment with a complete focus on who is speaking is known as _______ _________.
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Active Listening
This is the primary federal agency devoted to improving quality, safety, efficiency, and effectiveness of healthcare
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The Agency for Healthcare Research and Quality (AHRQ)
The two types of change are
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Planned and unplanned
this focuses on searching, appraising, and synthesizing the best evidence to address a clinical practice problem.
Evidence-based practice (EBP)
Questions a nurse needs to ask before attempting to solve a problem (8)
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This term means validating others and the importance of their contribution. It gives team members a feeling of fulfillment and purpose in their work
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Acknowledgment
The American Nurses Credentialing Center (ANCC) created a process called ____ ____ _____ which Recognizes healthcare organizations for:
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the Magnet Recognition Program®
The stage of change that begins when assisting a person, group, or organization to move from the current behavior or process
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Unfreezing
Developing EBP requires: (3 things)
According to Sakichi Toyoda, to effectively analyze a problem, "Why" should be asked _____ times.
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Five
This personal attitude of being a self-proclaimed ________by a leader or team member will make a team unsuccessful. 47
self-proclaimed expert
The goal of QM and QI is to:
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The goal is to improve the system and not assign blame
This stage of planned change begins when there is a move toward the new desired future state/reality
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Moving
__________ _________ uses an organization’s data to improve:
Quality Improvement
Research has identified these as the two main approaches utilized by influential leaders.
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Transactional leadership and Transformational leadership
These are 5 benefits of Collaboration in Healthcare
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•Improved patient care and outcomes
•Reduced medical errors
•Decreased healthcare waiting time
•Reduced inefficiencies and healthcare cost
•Improved staff relationship and job satisfaction
This is a national, standardized, publicly reported survey of patient perspectives and satisfaction on care they experience during a hospital stay, including:
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Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospital Survey, also known as HCAHPS
This stage of planned change begins when the new change is hardwired and sustained
24
Refreezing
This type of literature source would be considered the strongest evidence when conducting research.
Systematic Review Or Meta-Analysis
This type of leadership takes a top-down approach, focuses on tasks accomplished by a follower, includes a directive approach between a leader and a follower, best suited for crises.
36
Transactional Leadership
The positive communication model SBAR, includes what four elements?
•Situation
•Background
•Assessment
•Recommendation